Strategic Client Success & Pharma Insights Advisor

IQVIA LLC; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

IQVIA is seeking a client relationship leader who acts as a trusted advisor to Global Market Insights clients, ensuring they maximize value from IQVIA data, analytics, and services. You will be the primary contact for assigned accounts, coordinating across commercial, operational, and product teams to deliver results and drive long-term retention.

You will oversee service delivery, monitor client satisfaction, resolve complex inquiries, and lead reviews to communicate value.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of experience in client services, account management, market research, business insights, healthcare analytics, or a related field.
• Demonstrated experience managing complex client relationships in pharma or life sciences.

Responsabilités

• Acts as the primary contact for assigned clients and collaborates with cross-functional teams to ensure successful delivery and client satisfaction.
• Ensures contracted deliverables are executed on time and with quality, monitoring client satisfaction and addressing risks.
• Demonstrates deep understanding of client objectives and industry dynamics to translate needs into actionable insights and value.
• Leads client reviews and workshops to communicate value and identify growth opportunities.

Connaissances

Client relationship management

Stakeholder management

Analytical thinking

Presentation skills

Cross-functional collaboration

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office (Excel, PowerPoint)

Description du poste

IQVIA is seeking a client relationship leader who acts as a trusted advisor to Global Market Insights clients, ensuring they maximize value from IQVIA data, analytics, and services. You will be the primary contact for assigned accounts, coordinating across commercial, operational, and product teams to deliver results and drive long-term retention.

You will oversee service delivery, monitor client satisfaction, resolve complex inquiries, and lead reviews to communicate value.