Strategic Accounts Product Liaison — Hybrid (Paris)

Diabolocom; Paris; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Central Paris office

International growth

Cross-functional collaboration

Diversity & inclusion

Job summary

Diabolocom, a leading European sovereign cloud contact center and CX platform, seeks a Strategic Accounts Product Representative. You will be the primary Product interface for strategic accounts, translating customer needs into actionable product insights and collaborating with Sales, Engineering, and Delivery teams.

You will work across Product, Business and Technology to shape roadmap commitments, manage expectations, and identify opportunities across multiple enterprise customers while

Qualifications

• Significant experience in a customer-facing B2B technology environment, ideally SaaS or enterprise software.
• Experience intersecting Product, customers and business (Product Management, Solutions Consulting, Technical Account Management).
• Ability to engage with senior stakeholders across operational, technical and executive levels.
• Strong understanding of product development processes: discovery, qualification, roadmap, delivery dependencies.
• Translate customer requests into structured business needs and scalable opportunities.
• Excellent written and spoken French and English.

Responsibilities

• Build trusted Product relationships with strategic customers and communicate product capabilities and direction to stakeholders at all levels.
• Qualify requests based on impact, value, urgency and strategic relevance; surface opportunities.
• Maintain a consolidated view of commitments including scope, ownership and timelines.
• Coordinate Product Owners and internal stakeholders to answer complex questions and manage scope changes.
• Lead product discovery workshops with strategic customers to understand workflows and outcomes.
• Coordinate Product contributions to tenders, RFPs and major sales opportunities.
• Share customer and market insights with Product, Sales and Delivery teams.

Skills

SaaS

Enterprise software

Product management

Stakeholder management

Cross-functional collaboration

French and English

Strategic thinking

Customer discovery

Communication skills

Job description

Diabolocom, a leading European sovereign cloud contact center and CX platform, seeks a Strategic Accounts Product Representative. You will be the primary Product interface for strategic accounts, translating customer needs into actionable product insights and collaborating with Sales, Engineering, and Delivery teams.

You will work across Product, Business and Technology to shape roadmap commitments, manage expectations, and identify opportunities across multiple enterprise customers while