Strategic Accounts CSM: Remote Fintech Growth Partner

Spiko; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Remote work

Monthly budget for perks

Social life

Résumé du poste

Spiko is seeking a Customer Success Manager for Strategic Accounts in Paris. You will own the full relationship with VIP clients, from onboarding through retention and expansion, coordinating with Product, Engineering, and Operations to deliver maximum value.

You’ll drive growth by identifying expansion opportunities, designing scalable engagement strategies, and improving the client experience across multiple European markets. Remote-friendly with strong cross-functional collaboration.

Qualifications

• 3 to 5 years in a customer success or strategic account management role, ideally in a startup, fintech, or B2B SaaS environment.
• Excellent communicator - written and verbal.
• Comfortable working with clients across multiple European jurisdictions.
• Proactive relationship builder with expansion signals before clients ask.
• Highly organized and self-directed; you own a book of accounts.
• Fluent in French (native level) with excellent written skills, and professionally proficient in English.

Responsabilités

• Act as the dedicated CSM for Spiko's most strategic clients - build deep relationships and ensure maximum value.
• Proactively identify expansion and upsell opportunities within the existing portfolio and coordinate with the commercial team.
• Monitor account health indicators to identify at‑risk accounts early and act to reduce churn.
• Design and implement scalable engagement strategies for the broader client base.
• Collaborate with Product, Engineering, and Ops to translate client feedback into improvements.

Connaissances

Communication

French (native)

English proficiency

Account management

Fintech / SaaS experience

Description du poste

Spiko is seeking a Customer Success Manager for Strategic Accounts in Paris. You will own the full relationship with VIP clients, from onboarding through retention and expansion, coordinating with Product, Engineering, and Operations to deliver maximum value.

You’ll drive growth by identifying expansion opportunities, designing scalable engagement strategies, and improving the client experience across multiple European markets. Remote-friendly with strong cross-functional collaboration.