Spanish-Speaking Operations Associate | Remote

Jobgether; France; À distance; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Global team across 26 countries

Well-Being Day

Gym subsidies

Training & Development Allowance

Annual team meetups

Inclusive international workplace

Résumé du poste

Jobgether is seeking an Operations Associate (Spanish Speaking) based in France to join a remote-first customer experience operations team. You will handle invoice queries, troubleshoot platform issues, and manage client cases with accuracy and empathy.

You’ll collaborate with Finance, Product and HR Operations, analyze patterns, document knowledge, and help deliver seamless experiences for a globally distributed client base.

Qualifications

• 2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing position.
• Fluent Spanish and strong English, both written and spoken.
• Strong numerical and analytical skills, including confidence investigating invoices and working with data.
• Experience with invoice management and CRM/ticketing platforms is a plus.
• Ability to work remotely within approximately ±2 hours of CET.

Responsabilités

• Investigate and resolve invoice-related queries accurately, providing clients with clear and reliable information.
• Manage client inquiries end-to-end, taking responsibility for each case through to resolution.
• Collaborate with Finance, Product, and HR Operations teams to resolve complex issues and coordinate appropriate solutions.
• Analyse client queries, patterns, and trends to identify process gaps and recommend data-driven improvements.
• Troubleshoot platform-related issues and guide clients and employees through appropriate solutions.
• Create and maintain clear, practical knowledge documentation for both clients and internal teams.
• Manage multiple cases simultaneously, prioritising effectively while maintaining a high standard of service and accuracy.

Connaissances

Spanish speaking

English proficiency

Analytical thinking

Customer focus

Problem solving

Outils

Salesforce

NetSuite

Description du poste

Jobgether is seeking an Operations Associate (Spanish Speaking) based in France to join a remote-first customer experience operations team. You will handle invoice queries, troubleshoot platform issues, and manage client cases with accuracy and empathy.

You’ll collaborate with Finance, Product and HR Operations, analyze patterns, document knowledge, and help deliver seamless experiences for a globally distributed client base.