Spanish-speaking Dispute & Premium Care Expert

Evaneos; Paris; Hybrid; EUR 37,000 - 43,000; Full time

Benefits offered by this job

Weekly remote flexibility

Travel budget

Well-being activities (Gymlib)

Community & team events

HQ in Paris

Job summary

Evaneos is seeking a Customer Care Expert (Spanish-speaking) to handle escalated disputes in the Spanish market. You will investigate thoroughly, apply consumer laws, and balance customer satisfaction with business goals while coordinating with internal teams and agencies.

The role emphasizes premium, empathetic service, proactive outreach, and crisis support to protect traveler relationships and Evaneos interests. The position offers hybrid work with international travel possibilities.

Qualifications

• Solid experience in a customer-facing role involving complex dispute resolution.
• Fluent in Spanish, French and English.
• Proven ability to investigate complex cases and reach fair outcomes while managing a commercial gesture budget.
• Proficient with CRM and ticketing tools (Zendesk, Salesforce, Intercom or similar).

Responsibilities

• Own escalated disputes with thorough investigation and context gathering.
• Apply consumer law and travel regulations to resolve cases.
• Decide on commercial gestures within budget and policy.
• Escalate high-risk cases with clear options and recommended resolution.

Skills

Dispute resolution

Customer service

CRM tools

Tools

Zendesk

Salesforce

Intercom

Job description

Evaneos is seeking a Customer Care Expert (Spanish-speaking) to handle escalated disputes in the Spanish market. You will investigate thoroughly, apply consumer laws, and balance customer satisfaction with business goals while coordinating with internal teams and agencies.

The role emphasizes premium, empathetic service, proactive outreach, and crisis support to protect traveler relationships and Evaneos interests. The position offers hybrid work with international travel possibilities.