Solutions Consultant (French Speaking)

Synthesia; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Synthesia is seeking a Solutions Consultant to lead discovery and drive customer value through tailored solutions. You will collaborate closely with account teams to ensure successful customer onboarding and expand Synthesia’s footprint across workflows. Ideal candidates have over 2 years in a customer-facing role and excel in demos, discovery, and solution development. The position is remote, with a focus on building strong relationships and repeatable solutions that enhance enterprise technology experiences.

Qualifications

• 2+ years in Solutions Consulting, Sales Engineering, or a similar customer-facing role.
• Experience connecting customer needs to clear, high-value solutions.
• Strong discovery and demo skills with various stakeholders.

Responsabilités

• Lead discovery and qualification processes to uncover business priorities.
• Own solution design by translating business needs into recommendations.
• Deliver tailored demos to create tangible value for customers.
• Drive onboarding ensuring customers reach value quickly.
• Identify additional use cases for expansion of Synthesia services.
• Build reusable solution patterns for business scalability.
• Act as a cross-functional leader collaborating across various teams.

Connaissances

Solutions Consulting

Sales Engineering

Business Conversations

Problem Solving

Customer-Facing Role

Description du poste

Overview

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.

What You’ll Do

• Lead discovery and qualification: Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics; challenge vague requests and reframe them into clear, high-impact use cases; qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support; surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout.
• Own solution design and technical validation: Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations; design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes; connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction; lead technical and business-value conversations that reduce risk, build conviction, and advance the deal.
• Make value tangible: Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context; create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans; position Synthesia clearly against alternatives and handle objections with commercial credibility; turn product interest into business conviction by showing where Synthesia fits and why it matters.
• Drive first value, onboarding, and early adoption: Own the path from signed deal to first live workflow, ensuring customers reach value quickly; build onboarding that drives behavior change and usage, not just product understanding; define early success measures, track them tightly, and intervene fast when adoption risk appears; establish the conditions for repeatable usage, strong champions, and broader rollout.
• Unlock expansion: Identify additional teams, workflows, and use cases where Synthesia can deliver more value; define the right starting point and a credible path to broader adoption over time; partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway; stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion.
• Build repeatability across the business: Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale; build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries; turn customer insight into structured product, positioning, and go-to-market feedback; raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle.
• Operate as a true cross-functional leader: Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging; align with Customer Success on adoption risk, rollout design, and expansion opportunities; work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes; act as a connective layer across teams, ensuring customer needs are translated into action and business impact.

About You

• 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
• Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
• Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
• Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
• Comfortable across SaaS, AI, or enterprise technology environments
• Able to manage multiple priorities with pace, structure, and sound judgment
• Strong problem solver who brings clarity to ambiguity
• Builder mindset with high ownership and a bias for action
• Effective cross-functional partner who cares about outcomes, not activity

Location: Europe Remote