Senior Technical Account Manager, API & AI Security

Gravitee; Lille; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Pension plan

Stock options

25 days holidays

Mental health days

Birthday off

Professional development budget

Hybrid work culture

Team offsite

Global career opportunities

Résumé du poste

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales success for a tiered portfolio of enterprise accounts. You will guide customers from signature to production, design architecture, and drive adoption of Gravitee APIs, event streams, and AI networks.

Travel to customer sites is expected one to two times per month. As the primary technical adviser, you will deliver roadmap updates, ROI-driven briefs, and collaborate with Product and Engineering to align features with customer

Qualifications

• German language required for customer interactions with enterprise accounts.
• Strong executive communication skills to liaise between engineering and leadership.
• Solid understanding of API security and IAM (OAuth2, OIDC, JWT, SSO).

Responsabilités

• Onboard new enterprise customers to production within six months.
• Manage a tiered portfolio, prioritising value and coordinating with cross-functional teams.
• Lead QBRs, release briefings, and technical roadmaps to drive ROI.
• Identify expansion signals and help retain customers across the book.
• Advocate for customer needs with Product and Engineering teams.
• Contribute to demos, architecture content, and enablement materials.

Connaissances

German language

Executive communication

API security

Cloud-native

Docker

Kubernetes

Outils

Docker

Kubernetes

Description du poste

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales success for a tiered portfolio of enterprise accounts. You will guide customers from signature to production, design architecture, and drive adoption of Gravitee APIs, event streams, and AI networks.

Travel to customer sites is expected one to two times per month. As the primary technical adviser, you will deliver roadmap updates, ROI-driven briefs, and collaborate with Product and Engineering to align features with customer