Senior SRE Engineer - Remote (Argentina/Mexico)

QualityAI; Île-de-France; À distance; EUR 80 000 - 125 000; Plein temps

Résumé du poste

QualityAI is seeking a hands-on Sr. SRE Engineer to own reliability for the NewLeaf Azure platform.

Based for remote teams in Argentina/Mexico, you will lead incident management, build self-healing automation, and drive runbooks and on-call readiness across websites, APIs, and integrations. You will partner with application, integration, and platform teams to reduce operational risk, design observability, dashboards, and postmortems, and elevate the engineering maturity of the entire product

Qualifications

• Strong SRE or platform engineering background with direct ownership of production systems.
• Deep incident management experience, including severity classification, incident command, and postmortem rigor.
• Practical observability expertise across logs, metrics, traces, dashboards, alerting, and service health reporting.
• Ability to build or influence automation for detection, triage, remediation, and follow-up tasks.
• Experience shaping on-call practices, escalation paths, and team readiness.
• Comfort operating across application services, integrations, asynchronous processing, and release workflows.
• Clear communication skills for translating technical risk into operational and executive language.
• Ability to coach engineers and raise the maturity of a team without creating unnecessary process overhead.

Responsabilités

• Define the reliability strategy for the NewLeaf platform and keep it aligned with business priorities.
• Own incident detection, triage, escalation, communication, and post-incident follow-through.
• Build operational dashboards that show service health, user impact, and reliability trends.
• Design self-healing and auto-remediation workflows for recurring failure modes.
• Create and maintain runbooks, playbooks, and a living reliability rulebook.
• Design and support a sustainable on-call rotation model for engineering teams.
• Drive root-cause analysis and convert recurring issues into permanent fixes or automation.
• Partner with application, integration, and platform teams to reduce operational risk across boundaries.

Connaissances

SRE leadership

Incident management

Observability

Automation

On-call engineering

Azure familiarity

Runbooks / playbooks

Cross-team collaboration

Outils

Azure Monitor

Application Insights

Log Analytics

Azure Service Bus

Event Grid

Event Hub

Azure Functions

App Service

Key Vault

Terraform

Bicep

Kusto

Description du poste

QualityAI is seeking a hands-on Sr. SRE Engineer to own reliability for the NewLeaf Azure platform.

Based for remote teams in Argentina/Mexico, you will lead incident management, build self-healing automation, and drive runbooks and on-call readiness across websites, APIs, and integrations. You will partner with application, integration, and platform teams to reduce operational risk, design observability, dashboards, and postmortems, and elevate the engineering maturity of the entire product