Senior Software Engineer

WSO2; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

WSO2 is seeking a Senior Software Engineer to join the Customer Success Team in Paris. You will ensure effective technical support and consultancy services, enabling customers to implement WSO2 solutions and achieve business outcomes.

You will lead technical initiatives, collaborate with global teams, and provide training on WSO2 technologies, while maintaining flexible hours to meet client needs.

Qualifications

• Bachelor's degree in Computer Science, IT, or Engineering.
• Proficient in Java.
• Fluent in French and English.

Responsabilités

• Demonstrate curiosity and analytical mindset in problem solving.
• Collaborate with global team to address technical challenges.
• Provide technical leadership and coaching to a small team.
• Deliver technical consultancy and training on WSO2 technologies.
• Engage with engineering, pre-sales, marketing and sales on product and customer-related activities.
• Maintain flexible working hours to meet customer needs.

Connaissances

Java

Analytical

Troubleshooting

French

English

Formation

Bachelor's degree in Computer Science/IT/Engineering

Description du poste

WSO2 provides the foundational technology that powers the agentic enterprise, enabling organizations to build, govern, and scale autonomous, AI-driven systems. Its unified stack includes an agent platform, an industry-recognised API platform, integration platform, an analyst-recognised identity platform, and an engineering platform to deliver trusted, scalable digital experiences. WSO2’s open-source, API-first, and AI-enabled approach helps enterprises to accelerate innovation. Founded in 2005, WSO2 has offices in Australia, Brazil, Germany, India, Spain, Sri Lanka, the UAE, the UK, and the US, generating over USD 100M in annual recurring revenue. Visit wso2.com to learn more.

About the role

As a Senior Software Engineer in WSO2’s Customer Success Team, you will ensure the efficient and effective implementation of technical support and consultancy services to WSO2 customers, enabling them to use our solutions for business success.

Your Key Responsibilities:

• Demonstrate innate curiosity, an analytical mindset, and a proactive approach to exploring the unknown.
• Embrace new challenges with a self-starting attitude, collaborating seamlessly with a global team.
• Take ownership of intricate technical problems, steering them to resolution individually and effectively collaborating with the engineering team during escalations.
• Exhibit an amiable personality, coupled with exceptional communication and interpersonal skills, showcasing sensitivity to the diverse cultures within WSO2's global customer base.
• Introduce innovative ideas to enhance product and overall technical designs.
• Actively contribute to both technical and non-technical discussions through email and in-person interactions.
• Provide technical leadership to a small team, delegate tasks, and ensure follow-up on assigned work.
• Collaborate with extended teams— including engineering, pre-sales, marketing, and sales—on product and customer-related activities.
• Deliver technical consultancy and training on WSO2 technologies and products for our customers.
• Maintain flexible working hours to accommodate the dynamic needs of customers.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, IT, or Engineering with over three years of industry experience.
• Language skills in French and English.
• Strong analytical and troubleshooting skills.
• Programming skills in Java.