Senior Software Engineer - Customer Success

WSO2; France; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance for you and family

Education reimbursement for courses

Flexible vacation/leave

401K matching

Ongoing training and mentoring

Résumé du poste

WSO2 is seeking a Senior Software Engineer for its Customer Success Team in France. You will ensure efficient implementation of technical support and consultancy services to enable customers to use WSO2 solutions for business success.

You will lead a small technical team, collaborate with engineering, pre-sales, and sales, and provide training on WSO2 technologies. French and English fluency, plus EU authorization, are required.

Qualifications

• Bachelor’s degree in Computer Science, IT, or Engineering.
• Language skills in French and English.
• Strong analytical and troubleshooting skills.
• Programming skills in Java.
• Experience in enterprise technologies such as API management, enterprise integration, and identity and access management.
• Effective communicator with strong relationship-building.
• Experience with WSO2 solutions is a plus.
• Authorization to work within the EU.

Responsabilités

• Demonstrate curiosity and analytical thinking to explore the unknown.
• Collaborate with a global team on challenging tasks.
• Own complex technical problems and drive them to resolution.
• Communicate effectively across cultures and teams.
• Propose innovative ideas to improve product and designs.
• Contribute to technical and non-technical discussions via email and in person.
• Provide technical leadership to a small team and delegate tasks.
• Coordinate with engineering, pre-sales, marketing, and sales on product and customer activities.
• Deliver technical consultancy and training on WSO2 technologies to customers.
• Maintain flexible working hours to meet customer needs.

Connaissances

French

English

Java

Analytical skills

Troubleshooting

API management

Enterprise integration

Identity and access management

Formation

Bachelor’s degree in Computer Science/IT/Engineering

Description du poste

Senior Software Engineer - Customer Success

As a Senior Software Engineer in WSO2’s Customer Success Team, you will ensure the efficient and effective implementation of technical support and consultancy services to WSO2 customers, enabling them to use our solutions for business success.

Your Key Responsibilities

• Demonstrate innate curiosity, an analytical mindset, and a proactive approach to exploring the unknown.
• Embrace new challenges with a self-starting attitude, collaborating seamlessly with a global team.
• Take ownership of intricate technical problems, steering them to resolution individually and effectively collaborating with the engineering team during escalations.
• Exhibit an amiable personality, coupled with exceptional communication and interpersonal skills, showcasing sensitivity to the diverse cultures within WSO2's global customer base.
• Introduce innovative ideas to enhance product and overall technical designs.
• Actively contribute to both technical and non-technical discussions through email and in-person interactions.
• Provide technical leadership to a small team, delegate tasks, and ensure follow-up on assigned work.
• Collaborate with extended teams-including engineering, pre-sales, marketing, and sales-on product and customer-related activities.
• Deliver technical consultancy and training on WSO2 technologies and products for our customers.
• Maintain flexible working hours to accommodate the dynamic needs of customers.

Qualifications and Skills

• Bachelor’s degree in Computer Science, IT, or Engineering with over three years of industry experience.
• Language skills in French and English.
• Strong analytical and troubleshooting skills.
• Programming skills in Java.
• Experience in and knowledge of enterprise technologies, e.g., API management, enterprise integration, and identity and access management.
• An effective communicator with an amiable personality and a passion for building business relationships.
• Experience in WSO2’s solutions will be an added advantage.
• Authorization to work within the EU.

In Addition to a Competitive Compensation Package, WSO2 Offers:

• A work culture and environment where we value both hard work AND flexibility.
• Ongoing training, coaching, and mentoring.
• Education reimbursement for professional qualifications and courses.
• A generous vacation/leave plan that fits your needs.
• Health insurance for you and your family.
• 401K matching.

Diversity Drives Innovation:

We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion,