Senior ServiceNow HAM/SAM Specialist

GardPass Consulting & Space

Strasbourg

Sur place

EUR 90 000 - 120 000

Plein temps

Il y a 14 heures

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Avantages offerts par ce poste

On-site 3-4 days/week

EU security clearance eligibility

Résumé du poste

GardPass Consulting & Space is seeking a Senior ServiceNow Expert specialized in HAM and SAM to support its Infrastructure Unit in Strasbourg, France. The consultant will configure, optimize and support ServiceNow HAM and SAM capabilities within a complex IT environment.

The role requires strong hands-on experience with ServiceNow HAM and SAM, ITAM knowledge, CMDB proficiency and English fluency. On-site work 3–4 days per week is expected, with eligibility to obtain EU security clearance.

Qualifications

Strong hands-on experience with ServiceNow HAM and SAM.
Experience with IT Asset Management (ITAM).
Knowledge of CMDB and Configuration Management.
Experience with hardware and software asset lifecycle processes.
Experience with software licence management, entitlements and reconciliation.
Experience in large or complex IT environments.
Strong analytical, troubleshooting and communication skills.
Very good command of English.

Responsabilités

Configure, maintain and optimise ServiceNow HAM and SAM functionalities.
Support hardware and software asset lifecycle management.
Manage asset records, software models, licences, entitlements and related data.
Support software licence compliance, reconciliation and optimisation.
Ensure alignment between Asset Management and CMDB.
Analyse and improve asset data quality.
Troubleshoot HAM/SAM-related issues.
Support ServiceNow upgrades, enhancements and integrations.
Gather technical and business requirements and translate them into ServiceNow solutions.
Prepare technical documentation and provide knowledge transfer to internal teams.