Senior ServiceNow Expert | EU Institutions Project

SEIDOR; Strasbourg; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

SEIDOR is seeking a Senior ServiceNow Expert focused on Hardware Asset Management (HAM) & Software Asset Management (SAM) in Strasbourg. The role is hybrid, allowing a mix of on-site collaboration and remote work, and involves delivering end-to-end asset lifecycle solutions within a global IT environment.

You will configure HAM and SAM in ServiceNow, manage licenses and entitlements, ensure CMDB alignment, and support upgrades, integrations and data quality improvements across large-scale

Qualifications

• Proven hands-on experience with ServiceNow.
• Strong HAM expertise.
• Strong SAM/SAM Pro experience.
• Experience with IT Asset Management (ITAM).
• Good CMDB knowledge and configuration management.

Responsabilités

• Configure, maintain and optimise HAM and SAM in ServiceNow.
• Support end-to-end hardware and software asset lifecycle management.
• Manage asset records, software models, licences, entitlements and related data.
• Support software licence compliance, reconciliation and optimisation activities.
• Ensure alignment between Asset Management and the ServiceNow CMDB.
• Analyse asset information and improve data quality and consistency.
• Troubleshoot and resolve HAM/SAM-related issues.
• Support ServiceNow upgrades, enhancements and integrations.
• Gather business and technical requirements and translate them into effective ServiceNow solutions.
• Prepare technical documentation and provide knowledge transfer to internal teams.

Connaissances

ServiceNow

HAM

SAM

IT Asset Management

CMDB

Outils

ServiceNow Discovery

IntegrationHub

MID Server

Description du poste

SEIDOR helps organizations transform and stay competitive through technology and innovation, always putting people first. With over 8,000 professionals in 45 countries, we are a diverse and inclusive global team committed to talent, equal opportunities, and sustainable growth.

Will you join us in humanizing technology?

We want you to be part of our team in Strasbourg, France, working in a hybrid model, as a Senior ServiceNow Expert - Hardware Asset Management (HAM) & Software Asset Management (SAM).

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

• Configure, maintain and optimise ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM/SAM Pro) capabilities.


• Support end-to-end hardware and software asset lifecycle management.


• Manage asset records, software models, licences, entitlements and related asset data.


• Support software licence compliance, reconciliation and optimisation activities.


• Ensure proper alignment between Asset Management processes and the ServiceNow CMDB.


• Analyse asset information and improve data quality and consistency.


• Troubleshoot and resolve HAM/SAM-related issues.


• Support ServiceNow upgrades, enhancements and integrations.


• Gather business and technical requirements and translate them into effective ServiceNow solutions.


• Prepare technical documentation and provide knowledge transfer to internal teams.

Requirements

WHAT DO WE EXPECT FROM YOU?

• Strong hands-on professional experience with ServiceNow.


• Strong experience with Hardware Asset Management (HAM).


• Strong experience with Software Asset Management (SAM / SAM Pro).


• Experience with IT Asset Management (ITAM).


• Good knowledge of CMDB and Configuration Management.


• Experience managing hardware and software asset lifecycle processes.


• Experience with software licensing, licences, entitlements and reconciliation.


• Experience working in large-scale or complex IT environments.


• Strong analytical and troubleshooting skills.


• Eligibility to obtain the required EU security clearance.

THE FOLLOWING WILL BE CONSIDERED AN ADVANTAGE

• ServiceNow CIS-HAM certification.


• ServiceNow CIS-SAM certification.


• ServiceNow CSA certification.


• Experience with ServiceNow Discovery.


• Experience with IntegrationHub and/or MID Server.


• ITIL certification.


• Previous experience in security-sensitive or mission-critical environments.

Will you join us in humanizing technology?