ITAM lead

Glocomms; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading IT management company is seeking an ITAM Lead to oversee the implementation of Software Asset Management and expand into Hardware Asset Management. The ideal candidate will possess over 10 years of experience in IT Asset Management, with a significant focus on ServiceNow projects. Key responsibilities include defining ITAM processes, ensuring data accuracy, and establishing governance standards. Strong leadership and communication skills are required to coordinate with various stakeholders and technical teams.

Qualifications

• 10+ years of experience in IT Asset Management, including 4+ years on ServiceNow-based projects.
• Strong understanding of CMDB & Discovery.
• Ability to write clear user stories.

Responsabilités

• Own the ITAM component with scoping, backlog management, prioritization, and quality assurance.
• Act as the primary point of contact for ITAM-related architecture.
• Define and implement processes for Software Asset Management and compliance.

Connaissances

IT Asset Management

ServiceNow

Stakeholder communication

Technical leadership

Description du poste

We are launching a strategic program to strengthen IT Asset Management (ITAM) through the ServiceNow platform.

The selected candidate will serve as the ITAM Lead (BPC / Business Process Consultant / Senior Technical Consultant / Solution Architect) for the entire ITAM domain—starting with the implementation of the Software Asset Management (SAM) module, followed by expanding the scope to Hardware Asset Management (HAM).

Main Responsibilities

ITAM Leadership

• Own the ITAM component: scoping, backlog management, prioritization, and quality assurance of all deliverables.
• Act as the primary point of contact for ITAM-related architecture and processes.

Software Asset Management (SAM) Implementation

• Define and implement processes for:
• License management
• Compliance
• Integration with the CMDB

Hardware Asset Management (HAM) Deployment

• Integrate HAM with existing tools and enterprise systems.

Governance & Standards

• Establish ITAM governance: standards, naming conventions, documentation, and architecture diagrams.
• Maintain up‑to‑date technical and functional documentation.

Integrations

• Coordinate and oversee integrations with:
• CMDB
• Discovery
• Third‑party tools and repositories

Detailed Responsibilities

• Define the target ITAM architecture and all related data flows.
• Write and manage user stories.
• Deliver high‑quality SAM/HAM processes and ensure data accuracy.
• Lead integration strategy across ITOM, ITSM, and CMDB.
• Conduct technical design reviews and ensure adherence to both internal and vendor standards.

Required Technical Skills

• 10+ years of experience in IT Asset Management, including 4+ years on ServiceNow-based projects.
• SAM (licensing, compliance, optimization)
• HAM (full asset lifecycle)
• Strong understanding of:
• CMDB & Discovery
• ServiceNow platform architecture and workflows
• Familiarity with Now Create, platform governance, and security best practices.
• Ability to:
• Write clear user stories
• Support UAT and stakeholder validation

Required Certifications

• CIS‑SAM — Certified Implementation Specialist, Software Asset Management
• CIS‑HAM — Certified Implementation Specialist, Hardware Asset Management
• CSA — Certified System Administrator

Soft Skills

• Strong technical leadership with a results‑oriented mindset.
• Excellent communication with both business stakeholders and technical teams.
• Ability to simplify and explain complex architectures.