Senior Project Manager, AI-Driven SaaS CX (Paris)

Diabolocom; Paris; Hybrid; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Lunch vouchers

Paris office near Opera Garnier

Remote-friendly: up to 2 days/week

Job summary

Diabolocom, a Paris-based leader in AI-first, cloud-based CCaaS solutions, is seeking a confirmed Project Manager to drive end-to-end deployments for strategic clients. You will oversee scoping, configuration (contact center, AI), CRM integrations, testing, go-live, and ongoing optimization.

Join a fast-growing, international scale-up with a strong customer-focus. The role combines client leadership, cross-functional collaboration with Sales, Product, Technical, and Customer Operations, and a

Qualifications

• Experience in SaaS solution implementation.
• Hands-on experience managing direct client relationships and navigating complex stakeholder environments.
• Engineering degree with solid project management experience, ideally within a Cloud software vendor or fast-growing tech company.
• Genuine client-first mindset with strong organizational skills and delivery discipline.
• Interest in web technologies and ability to collaborate cross-functionally.
• Excellent written and verbal communication in French and English.

Responsibilities

• Lead end-to-end projects across Build and Run phases for diverse clients, overseeing scoping, configuration, integration, testing, go-live, and optimization.
• Define milestones, manage risks, and ensure quality and timelines across projects.
• Own telecom aspects: number allocation, portability, and regulatory changes.
• Manage client relationships at a strategic level and steer governance committees.
• Provide best-practice recommendations to optimize deployed solutions.
• Collaborate with Sales, Product, Technical, and Customer Operations teams for seamless delivery.
• Contribute to internal process improvements to raise team performance.

Skills

SaaS implementation

Client management

Stakeholder management

Cloud software

Web technologies

French-English

Education

Engineering degree

Job description

Diabolocom, a Paris-based leader in AI-first, cloud-based CCaaS solutions, is seeking a confirmed Project Manager to drive end-to-end deployments for strategic clients. You will oversee scoping, configuration (contact center, AI), CRM integrations, testing, go-live, and ongoing optimization.

Join a fast-growing, international scale-up with a strong customer-focus. The role combines client leadership, cross-functional collaboration with Sales, Product, Technical, and Customer Operations, and a