Project Manager

Diabolocom; Paris; Hybrid; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Lunch vouchers

Paris office near Opera Garnier

Remote-friendly: up to 2 days/week

Job summary

Diabolocom, a Paris-based leader in AI-first, cloud-based CCaaS solutions, is seeking a confirmed Project Manager to drive end-to-end deployments for strategic clients. You will oversee scoping, configuration (contact center, AI), CRM integrations, testing, go-live, and ongoing optimization.

Join a fast-growing, international scale-up with a strong customer-focus. The role combines client leadership, cross-functional collaboration with Sales, Product, Technical, and Customer Operations, and a

Qualifications

• Experience in SaaS solution implementation.
• Hands-on experience managing direct client relationships and navigating complex stakeholder environments.
• Engineering degree with solid project management experience, ideally within a Cloud software vendor or fast-growing tech company.
• Genuine client-first mindset with strong organizational skills and delivery discipline.
• Interest in web technologies and ability to collaborate cross-functionally.
• Excellent written and verbal communication in French and English.

Responsibilities

• Lead end-to-end projects across Build and Run phases for diverse clients, overseeing scoping, configuration, integration, testing, go-live, and optimization.
• Define milestones, manage risks, and ensure quality and timelines across projects.
• Own telecom aspects: number allocation, portability, and regulatory changes.
• Manage client relationships at a strategic level and steer governance committees.
• Provide best-practice recommendations to optimize deployed solutions.
• Collaborate with Sales, Product, Technical, and Customer Operations teams for seamless delivery.
• Contribute to internal process improvements to raise team performance.

Skills

SaaS implementation

Client management

Stakeholder management

Cloud software

Web technologies

French-English

Education

Engineering degree

Job description

Founded in 2005, Diabolocom is a leading European provider of AI-first, cloud-based contact centre (CCaaS) and customer experience (CX) solutions that help companies deliver seamless, personalised customer experiences at scale. The platform combines proprietary, purpose-built AI technology for customer service, native telecom infrastructure, and deep CRM integrations to automate tasks, elevate data quality, and empower agents across all customer touchpoints.

Diabolocom is a financially robust technology company, entirely self-financed and debt-free. We have achieved healthy, profitable, and controlled growth, focused on building an independent, resilient, and international company designed for long-term success.

The quality of our solutions and the mastery of our sovereign infrastructures now enable us to secure major tenders with key accounts. These recent successes put us on a clear trajectory to double our revenue within 2 years and quadruple it within 4 years.

Trusted by 400+ clients and solidly established in Europe, we are accelerating our international expansion, having recently opened offices in the United States, Canada, Brazil, and the United Arab Emirates, as we continue to build a lasting global presence.

We are now transitioning from a "build" phase to a "scale" phase.

Our ambition is clear: to become a global technology player that is financially sound, operationally demanding, and strategically sustainable.

About the Role:

Diabolocom is looking for a confirmed Project Manager to join our dynamic team in Paris. You play a key role in deploying our solution for our most strategic clients.

• You lead end-to-end projects across both Build and Run phases, for clients spanning a variety of industries (retail, healthcare, real estate, etc.) and are in charge of all the projects lifecycles: scoping, solution configuration (contact center, AI…), integration with the client's IT ecosystem (CRM, business tools), testing phases, go-live, and continuous optimization.

• You drive project governance by defining milestones, managing risks, and ensuring commitments are met across quality and timelines.

• You own the telecom aspects of your projects: number allocation, portability, and regulatory changes from ARCEP…

• You manage client relationships at a strategic level, lead steering committees to keep projects on track and stakeholders aligned.

• You bring expert recommendations grounded in industry best practices to continuously optimize the performance of deployed solutions.

• You act as a trusted expert advisor, bringing best-practice recommendations to continuously optimize the performance of deployed solutions.

• You collaborate closely with Sales, Product, Technical, and Customer Operations teams to ensure seamless project delivery.

• You actively contribute to internal process improvements, helping the team get better with every project.

What we are looking for:

• Experience in SaaS solution implementation.

• Hands-on experience managing direct client relationships and navigating complex stakeholder environments.

• Engineering degree with solid project management experience , ideally gained within a Cloud software vendor or fast-growing tech company.

• A genuine client-first mindset combined with sharp organizational skills and a structured approach to delivery.

• A strong interest in web technologies and a natural ability to collaborate cross-functionally with internal teams.

• Excellent written and verbal communication skills in both French and English

Here is a list of what you’ll enjoy at Diabolocom:

• You'll interact directly with clients across a wide range of industries.

• You'll take full ownership of project management, from understanding client needs to delivering the solution.

• You’ll be part of a company at a pivotal moment of strong growth, with clear opportunities for rapid professional advancement and career development.

• You’ll have the chance to impact and contribute to a multicultural, international scale‑up environment.

• You’ll benefit from a complete onboarding to achieve expert-level product knowledge, understand our teams, and immerse yourself in our high‑performance culture!

• Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

• You’ll have first-choice IT equipment to maximise your productivity.

• Remote friendly: up to 2 days per week after the trial period, promoting a balanced work environment.

• Lunch vouchers: 11 €/day on your Swile card.

• High-impact team building events to destinations like Corsica, Marrakesh Djerba, …

• An opportunity to be a part of the team that is large enough to have established processes and success, but also lean enough for you to have a tangible and immediate impact on the organisation’s success!

Recruitment process:

• Call/ visio with a Talent Acquisition Manager

• Visio with a Senior Project Manager or a Team Lead

• Onsite interview: use case, meeting with Audrey, Project Manager Lead and Constance, Head of Customer Operations and fit interview with one or two people of the Project Team.

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.

As part of our hiring process, please note that any employment offer or service provider offer will be subject to a background check, including verification of your identity, educational credentials, and previous employment history.