Senior Java Engineer — Telecom ITSM & DevOps Lead
BULL-IT SOLUTIONS LTD
14 jours+
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Résumé du poste
A leading IT solutions company in Paris is seeking a Mid-Senior Operation Support Engineer to provide Level 2 and 3 production support for Telecom services. The role involves handling incident management, problem management, and utilizing ITIL practices. Strong communication and leadership skills are crucial, along with proficiency in tools like Jira and Confluence. This full-time position offers opportunities for continuous improvement within a dynamic tech environment.
Qualifications
- Experience supporting Level 2/3 production environments.
- Proficiency in ITIL IT Service Management practices.
- Knowledge of Telecom service domain.
- Familiarity with SAFE Agile, ITSM, and CI/CD tooling.
- Strong communication and leadership skills.
Responsabilités
- Provide Level 2 and Level 3 production support across the entire SDLC lifecycle.
- Handle Incident Management, Problem Management, and release management within the ITIL framework.
- Use and maintain tools such as Jira, Confluence, SharePoint, GitLab, and CI/CD pipelines.
- Apply SAFE Agile and ITSM methodologies to optimize processes.
- Lead critical issue resolution and provide solution strategies.
- Demonstrate a continuous improvement mindset.
Connaissances
Level 2/3 production support
ITIL practices
Telecom service domain knowledge
SAFE Agile methodologies
CI/CD tooling familiarity
Strong communication skills
Leadership skills
Outils
Jira
Confluence
SharePoint
GitLab
SonarQube
Checkmarx
Description du poste
A leading IT solutions company in Paris is seeking a Mid-Senior Operation Support Engineer to provide Level 2 and 3 production support for Telecom services. The role involves handling incident management, problem management, and utilizing ITIL practices. Strong communication and leadership skills are crucial, along with proficiency in tools like Jira and Confluence. This full-time position offers opportunities for continuous improvement within a dynamic tech environment.
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