Senior Ivanti ITSM Consultant – freelance, 3 MTH

Comgent; France; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Comgent is embarking on a strategic Ivanti ITSM deployment in a GxP-regulated setting to modernize ITSM processes and ensure traceability, documentation, and validation. The project will cover incidents, requests, changes, problems, and asset management, with CMDB foundations to follow.

They require senior project leadership with deep ITIL knowledge and hands-on Ivanti experience to drive design, configuration, and validation activities across cross-functional teams.

Qualifications

• Master’s degree in computer science or equivalent.
• ITIL Foundation certification is required.
• 5+ years leading ITSM projects in regulated environments.
• Hands-on Ivanti ITSM configuration in production environments.
• Knowledge of CSV/GxP compliance is a plus.

Responsabilités

• Define and manage Ivanti ITSM project timeline with GxP requirements.
• Coordinate activities across internal teams, Ivanti integrator, stakeholders, and quality.
• Redesign ITSM processes for GxP and ITIL conformity.
• Configure Ivanti ITSM workflows, forms, rules, roles, and catalog elements.
• Support change management and training within a quality framework.

Connaissances

Project management

Stakeholder communication

Documentation rigor

Analytical mindset

Formation

Master’s degree in computing

ITIL Foundation

CSV/GxP compliance training

Outils

Ivanti ITSM

ITIL

Description du poste

Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated Context and job challenges As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to:

Main objectives

• lead the implementation of the Ivanti ITSM solution in full compliance with GxPstandards and requirements
• redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations
• deploy the priority modules: incidents, requests, changes, problems, followed by asset management
• prepare the foundation for the progressive implementation of a CMDB
• support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle

Key responsibilities

Project management

• define and manage the Ivanti project timeline, including all GxP requirements(qualification, traceability, documentation)
• coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team
• manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed)

Process design and re-engineering

• redesign ITSM processes ensuring compliance with both GxP and ITIL standards
• contribute to the drafting of GxP validation documentation: URS, FS, DS, test
• protocols, qualification strategy, etc.

Implementation and configuration

• hands-onconfiguration and parametrization of the Ivanti ITSM platform, including workflows, forms, business rules, roles, notifications, service catalogue elements, and core module setup
• ability to troubleshoot and adjust configurations directly
• collaborate with Ivanti Professional Services when needed, while retaining internal ownership of the solution design and configuration
• organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)

Change management

• support end-users within a quality-driven framework (training, procedures, validation of user materials)
• implement change management procedures compliant with GxP traceability requirements

Operations and continuous improvement

• structure governance around ITSM within a quality-compliant and auditableframework
• ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans

Requirements

Technical skills

• at least 5 years of proven experience managing ITSM projects in critical or regulatedenvironments
• proven hands-on experience configuring and parametrizing Ivanti ITSM solutions in production environments
• strong command of ITIL v3/v4 frameworks – certification preferred
• experience working in GxP or equivalent regulatory environments
• understanding of IT asset management, CMDB implementation, and computer system validation lifecycle
• ability to combine project leadership with operational intervention on the platform
• experience in configuration of incident, request, problem, change, asset management, and CMDB-related components within Ivanti

Soft skills

• strong sense of responsibility and documentation rigour
• ability to communicate effectively with business, IT, quality, and compliance stakeholders
• solid project management culture, analytical mindset, and results-oriented approach

Qualifications

• Master’s degree (Bac+5) in computer science, software engineering, informationsystems or equivalent
• ITIL Foundation certification required
• Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)