Senior Consultant / Manager – IT Governance, IT Service Management

Jobtailor; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Jobtailor in Paris is seeking a Senior IT governance consultant to design, implement and optimize governance and service management across client engagements. You will define roles, processes and governance bodies, and produce executive-level deliverables for leadership teams.

The role requires deep ITIL/COBIT knowledge and the ability to communicate with technical teams and business stakeholders. Strong workshop facilitation and change-management experience are essential.

Qualifications

• 6 to 12 years’ experience in an IT consulting firm or within an IT department.
• Strong experience in IT governance, ITSM, service management or IT organization transformation.
• Good knowledge of ITIL, COBIT frameworks or equivalents.
• Technical understanding of IT environments (systems, networks, applications, infrastructure, operations).
• Ability to communicate effectively with technical teams, DevOps, cybersecurity and business stakeholders.
• Excellent writing and synthesis skills.
• Advanced proficiency in PowerPoint, Excel and tools for producing executive-level deliverables.
• High level of autonomy in managing engagements and strong client orientation.
• Analytical mindset, rigor and ability to structure complex problems.
• Experience facilitating workshops and supporting organizational change.
• Fluent French required; professional working English appreciated.

Responsabilités

• Design, implement or overhaul IT governance frameworks and service management models.
• Define roles, responsibilities, processes and governance bodies (committees, RACI, escalation procedures, etc.).
• Structure and optimize ITSM processes using market best practices.
• Define, implement and monitor performance indicators, SLAs, OLAs and management dashboards.
• Perform organizational diagnostics and identify improvement opportunities for IT services.
• Develop operational action plans and support their deployment.
• Produce deliverables for IT leadership and executive committees (briefing notes, decision dossiers, strategic presentations).
• Lead workshops, facilitate decision-making and support teams in change management.
• Advise clients on governance, organization and service management best practices.
• Contribute to business development and client relationship management.
• Occasionally supervise junior consultants as project needs dictate.

Connaissances

IT governance

ITSM

Stakeholder communication

Workshop facilitation

Analytical thinking

Client orientation

Autonomy

Executive deliverables

Outils

PowerPoint

Excel

Description du poste

• Design, implement or overhaul IT governance frameworks and service management models
• Define roles, responsibilities, processes and governance bodies (committees, RACI, escalation procedures, etc.)
• Structure and optimize ITSM processes using market best practices
• Define, implement and monitor performance indicators, SLAs, OLAs and management dashboards
• Perform organizational diagnostics and identify improvement opportunities for IT services
• Develop operational action plans and support their deployment
• Produce deliverables for IT leadership and executive committees (briefing notes, decision dossiers, strategic presentations)
• Lead workshops, facilitate decision-making and support teams in change management
• Advise clients on governance, organization and service management best practices
• Contribute to business development and client relationship management
• Occasionally supervise junior consultants as project needs dictate

Requirements

• 6 to 12 years’ experience in an IT consulting firm or within an IT department
• Strong experience in IT governance, ITSM, service management or IT organization transformation
• Good knowledge of ITIL, COBIT frameworks or equivalents
• Technical understanding of IT environments (systems, networks, applications, infrastructure, operations)
• Ability to communicate effectively with technical teams, DevOps, cybersecurity and business stakeholders
• Excellent writing and synthesis skills
• Advanced proficiency in PowerPoint, Excel and tools for producing executive-level deliverables
• High level of autonomy in managing engagements and strong client orientation
• Analytical mindset, rigor and ability to structure complex problems
• Experience facilitating workshops and supporting organizational change
• Fluent French required; professional working English appreciated