GxP ITSM Lead for Ivanti Platform & ITIL Redesign

Comgent; France; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Comgent is embarking on a strategic Ivanti ITSM deployment in a GxP-regulated setting to modernize ITSM processes and ensure traceability, documentation, and validation. The project will cover incidents, requests, changes, problems, and asset management, with CMDB foundations to follow.

They require senior project leadership with deep ITIL knowledge and hands-on Ivanti experience to drive design, configuration, and validation activities across cross-functional teams.

Formación

• Master’s degree in computer science or equivalent.
• ITIL Foundation certification is required.
• 5+ years leading ITSM projects in regulated environments.
• Hands-on Ivanti ITSM configuration in production environments.
• Knowledge of CSV/GxP compliance is a plus.

Responsabilidades

• Define and manage Ivanti ITSM project timeline with GxP requirements.
• Coordinate activities across internal teams, Ivanti integrator, stakeholders, and quality.
• Redesign ITSM processes for GxP and ITIL conformity.
• Configure Ivanti ITSM workflows, forms, rules, roles, and catalog elements.
• Support change management and training within a quality framework.

Conocimientos

Project management

Stakeholder communication

Documentation rigor

Analytical mindset

Educación

Master’s degree in computing

ITIL Foundation

CSV/GxP compliance training

Herramientas

Ivanti ITSM

ITIL

Descripción del empleo

Comgent is embarking on a strategic Ivanti ITSM deployment in a GxP-regulated setting to modernize ITSM processes and ensure traceability, documentation, and validation. The project will cover incidents, requests, changes, problems, and asset management, with CMDB foundations to follow.

They require senior project leadership with deep ITIL knowledge and hands-on Ivanti experience to drive design, configuration, and validation activities across cross-functional teams.