Senior Service Delivery Specialist

Infinity Quest Limited; Strasbourg; On-site; EUR 70,000 - 120,000; Full time

Job summary

Infinity Quest Limited is seeking a seasoned professional with a Master’s degree or equivalent and at least 4 years of domain experience, including 2+ years in change, incident, problem, and project management. The ideal candidate holds ITIL Foundations certification, demonstrates strong leadership, planning, and communication skills, and can interact with senior management.

EU SECRET clearance is required or initiated.

Qualifications

• Master's degree or equivalent after secondary school
• 4+ years of professional domain experience
• 2+ years in change, incident, problem and project management
• ITIL / ITIL v3 Foundation Certification
• Strong people management and communication skills
• Excellent planning and time management
• Ability to communicate with senior management
• Strong influencing and relationship management skills
• Ability to manage multiple high-priority tasks and adapt to changing priorities
• Self-driven and able to work independently or in a team
• EU SECRET Personnel Security Clearance is required
• Candidates must provide a recent criminal record (last 30 days) and proof of initiation of the EU SECRET clearance process

Skills

People management

Communication

Planning & time management

Multitasking

Stakeholder management

Change/Incident/Problem/Project mgmt

Self-driven

English language

Education

Master's degree or equivalent

Tools

Microsoft Project

Microsoft Excel

Microsoft Visio

Job description

What do you need to succeed in this position?

• Minimum 4 years of relevant education (Master's degree or equivalent) after secondary school.
• Minimum 4 years of professional experience in the domain.
• Minimum 2 years of experience in: Change Management, Incident Management, Problem Management, Project Management.
• ITIL / ITIL v3 Foundation Certification.
• Strong people management and communication skills.
• Good planning and time management skills.
• Proven ability to communicate effectively with different levels of an organization, including senior management.
• Strong influencing and relationship management skills.
• Excellent ability to manage multiple high-priority tasks and adapt to changing requirements, schedules, and priorities.
• Self-driven and resourceful, with the ability to work both independently and as part of a team.
• Advanced knowledge of: Microsoft Project, Microsoft Excel, Microsoft Visio
• A valid EU SECRET Personnel Security Clearance is required.
• Candidates without an active clearance must provide:
• A recent criminal record certificate (issued within the last 30 days).
• Proof that the EU SECRET clearance process has been initiated.