Senior IT & OT Support Engineer

Connect Vision International; Saclay; Sur place; EUR 57 000 - 64 000; Plein temps

Résumé du poste

Connect Vision International is seeking a Senior IT & OT Support Engineer in Saclay, France. You will provide operational support for both IT and OT systems across production environments to ensure availability, security, and compliance.

You will work with IT, manufacturing, engineering teams and vendors across Europe, performing hands-on support, incident resolution, and on-call duties to keep production systems running smoothly.

Qualifications

• 5+ years hands-on IT/OT support in manufacturing or production
• Strong Windows/AD, networking and infrastructure knowledge
• Experience supporting OT/industrial production systems, not just desktop IT
• Familiar with ITSM/ticketing tools and incident management
• Fluent French; advanced English; willing to travel ~50% across France/Europe

Responsabilités

• Provide hands-on remote and on-site IT/OT support.
• Diagnose and resolve incidents affecting production equipment and automation systems.
• Handle incidents, requests and problems through ITSM/ticketing against SLA/KPI targets.
• Support Windows, Active Directory, networking, hardware/software and asset management.
• Ensure connectivity between production equipment and IT infrastructure.
• Participate in on-call support for critical production systems.
• Maintain, update and remediate IT/OT systems.
• Assist in infrastructure improvement and deployment projects.
• Participate in validation, qualification and audit activities.
• Apply cybersecurity best practices including segmentation and access management.

Connaissances

Windows

Active Directory

IT/OT

ITSM

Cybersecurity

English/French

Outils

ITIL

Description du poste

Senior IT & OT Support Engineer | Saclay, France | €57K + 5% Bonus

Travel:

Around 50% across France and Europe

We are working with a major global pharmaceutical organisation looking for an experienced Senior IT & OT Support Engineer to join its team in Saclay.

This is a hands-on position supporting both traditional IT infrastructure and Operational Technology within manufacturing and production environments.

The position requires somebody comfortable working directly with business-critical production systems, troubleshooting incidents independently and supporting users, equipment and infrastructure across multiple European sites.

Role Overview

You will provide operational support for both IT and OT systems across production environments, helping ensure their availability, security, stability and compliance.

You will work closely with central IT, manufacturing teams, engineering teams, vendors and stakeholders across Europe.

What You’ll Be Doing

• Provide hands-on remote and on-site IT/OT support.
• Diagnose and resolve incidents affecting production equipment, automation systems, applications and infrastructure.
• Handle incidents, requests and problems through ITSM/ticketing systems against SLA/KPI targets.
• Support Windows, Active Directory, networking, hardware/software and asset management.
• Support connectivity between production equipment, automation systems and IT infrastructure.
• Participate in on-call support for critical production systems.
• Maintain, update and remediate operational IT/OT systems.
• Support infrastructure improvement and deployment projects.
• Participate in validation, qualification and audit activities.
• Apply cybersecurity best practices including segmentation, hardening and access management.
• Maintain SOPs, procedures, configurations and technical documentation.

Requirements

• Minimum 5 years of hands-on industrial IT/OT support experience within manufacturing or production environments.
• Strong Windows, Active Directory, networking and infrastructure knowledge.
• Genuine experience supporting OT / industrial production systems, rather than purely desktop IT.
• Experience with ITSM/ticketing tools and incident/problem/request management.
• Experience working against SLA/KPI targets and escalating issues to L2/L3 when required.
• Good understanding of production equipment, automation systems or instrument connectivity.
• Cybersecurity awareness within production environments.
• Fluent French is mandatory.
• Advanced/professional English is mandatory.
• Strong troubleshooting skills and ability to work autonomously.
• Comfortable travelling approximately 50% across France and Europe.
• Comfortable participating in on-call support.

Nice to Have

• Pharmaceutical or GxP-regulated manufacturing experience.
• Radiopharmaceutical / nuclear medicine environment experience.
• CSV / Computer System Validation.
• IQ/OQ/PQ qualification knowledge.
• Experience supporting audits.
• ITIL certification.