Engineer, Technical Service

Lonza; Colmar; Sur place; Confidentiel; Plein temps

Avantages offerts par ce poste

Agile career programming

Inclusive workplace

Performance-based compensation

Role-specific benefits

Résumé du poste

Lonza in Colmar, France seeks a technically skilled, client‑facing specialist to support international customers across Europe, the Maghreb and Turkey. In this office‑first role you will travel up to 50% and be able to work remotely about 20% of the time, enabling close collaboration while delivering GMP‑compliant technical support.

You will build strong client relationships, support audits and cross‑functional teams, and ensure regulatory standards are met as part of a dynamic, global service

Qualifications

• Experience in a technical role within regulated environments (pharma/biotech).
• Strong client-facing and cross-cultural communication skills.

Responsabilités

• Act as the primary technical point of contact for clients, delivering high-quality support remotely and on site.
• Travel up to 50% to customer locations across Europe, the Maghreb, and Turkey to support installations, operations, and troubleshooting.
• Build and maintain strong client relationships to ensure long-term satisfaction and collaboration.
• Support audits, client visits, and technical discussions as a subject matter expert.
• Collaborate with cross-functional teams to meet client expectations while ensuring GMP compliance.
• Contribute to continuous improvement initiatives and share best practices across teams.

Connaissances

Client-facing

GMP knowledge

Travel readiness

Multicultural communication

Problem-solving

Formation

Life Sciences / Engineering background

Description du poste

The actual location of this job is in Colmar, France. Relocation assistance is available for eligible candidates and their families, if needed.

This is a client-facing technical role connected to our Colmar site, offering the opportunity to support international customers while delivering high-quality technical expertise across Europe, the Maghreb region, and Turkey.

This is an office‑first role. Working together in person supports close, real‑time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week), combined with approximately 50% travel to client sites.

What you will get:

• An agile career and dynamic working culture
• An inclusive and ethical workplace
• Compensation programs that recognize high performance
• A variety of benefits dependent on role and location

The full-time annual base pay for this position in France is expected to range between 52'000 EUR and 64'000 EUR. Initial salary placement within this range will be determined based on role‑related factors such as experience, qualifications, and expected contribution.

What you will do:

• Act as the primary technical point of contact for clients, delivering high-quality support remotely and on site
• Travel (~50%) to customer locations across Europe, the Maghreb, and Turkey to support installations, operations, and troubleshooting
• Build and maintain strong client relationships to ensure long‑term satisfaction and collaboration
• Support audits, client visits, and technical discussions as a subject matter expert
• Collaborate with cross‑functional teams (Quality, Production, MSAT, Project Management) to meet client expectations
• Ensure all activities comply with GMP, safety, and regulatory standards
• Contribute to continuous improvement initiatives and share best practices across teams

What we are looking for:

• Experience in a technical role within pharmaceutical, biotech, or other regulated environments
• Strong client-facing and communication skills across diverse cultures and regions
• Fluency in French, English, and Turkish (written and spoken)
• Ability and willingness to travel internationally up to 50% of the time
• Solid understanding of GMP and quality standards
• Strong problem-solving skills, autonomy, and adaptability in a dynamic environment
• Background in Life Sciences, Engineering, or a related field, or equivalent practical experience