Senior IT & OT Support Engineer role

Curium Pharma; Saclay; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Curium Pharma is seeking a Senior IT & OT Support Engineer based in Saclay, with regular travel to other sites in France and Europe. You will ensure the support and availability of industrial and operational IT systems, working across production and control environments to maintain stability and security.

Key responsibilities include on-site and remote operational support, incident diagnosis, documentation, and involvement in audits and deployments.

Qualifications

• Approximately 5 years of experience as industrial IT or OT support expert.
• Experience in corporate environments and exposure to GxP/Radiopharma is a plus.
• Autonomous, capable of working in critical production environments.
• Strong service orientation and communication in French and English.

Responsabilités

• Provide operational support (remote and on-site) for IT/OT systems.
• Diagnose and resolve complex incidents affecting production equipment and automation systems.
• Participate in on-call duties to ensure availability of critical systems.
• Document actions, diagnostics, procedures and resolutions.
• Maintain backups, updates, and remediation of OT systems.
• Contribute to audits and compliance with internal standards.
• Support go-lives of new systems and equipment and prepare SOPs.

Connaissances

IT/OT support

Incident management

Documentation

Cybersecurity awareness

Stakeholder communication

Formation

Bachelor's degree in IT/Engineering

Outils

Patch management

ITIL framework

Description du poste

The Senior IT & OT Support Engineer ensures the support and availability of industrial and operational IT systems.

They work on production and control environments, ensure their stability, and contribute to the continuous improvement and security of OT and IT equipment.

The role is based in Saclay with regular travel to other sites in France and Europe.

Job description:

Summary of Position

The Senior IT & OT Support Engineer ensures the support and availability of industrial and operational IT systems.

They work on production and control environments, ensure their stability, and contribute to the continuous improvement and security of OT and IT equipment.

The role is based in Saclay with regular travel to other sites in France and Europe.

Essential Functions

IT & OT Support: senior level

• Provide operational support (remote and on-site) for IT/OT systems.
• Diagnose and resolve complex incidents affecting production equipment, automation systems, business applications or local infrastructure, including system patch management.
• Participate in on-call duties to ensure availability of critical systems.
• Document actions, diagnostics, procedures and resolution methods.

Operational Maintenance of Production Systems

• Ensure commissioning, updates, backups, maintenance and remediation of OT systems.
• Verify day-to-day system compliance and robustness.
• Contribute to internal and external audits related to production systems.

Infrastructure & Administration

• Manage hardware inventory, software, licenses, access rights and critical configurations.
• Participate in IT & OT infrastructure improvement projects.

Projects & Deployments

• Contribute to analysis, development, installation and validation of new systems or improvements to existing ones.
• Participate in go-live of business applications, automated systems or new equipment.
• Prepare technical documentation (SOPs, procedures, configurations).
• Provide user support (coaching, best practices).

Cybersecurity & Compliance

• Apply cybersecurity best practices for production environments (segmentation, hardening, access management, etc.).
• Contribute to compliance with internal standards and, where applicable, GxP requirements (nice-to-have). Support security reviews, remediation actions and preventive measures.

Requirements

• Approximately 5 years of experience as an industrial IT expert or OT Support Engineer.
• Experience working within a corporate environment.
• Knowledge of GxP and RadioPharma environments is a plus.
• Autonomous and capable of working in critical environments.
• Solution-oriented mindset and strong service orientation.
• Ability to collaborate with operational and business teams.
• Excellent communication skills in both French and English.
• Strong prioritization skills and composure during incidents.
• Strong sense of urgency for issues impacting production.