Senior Hotel Ops Leader — Guest Experience & F&B

Rhg; Nice; Sur place; EUR 60 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Friends & Family discounts

F&B & spa perks

Local perks

Résumé du poste

Radisson Blu Nice seeks an experienced Operations Manager to lead day-to-day hotel operations with a hands-on approach and a focus on service excellence. You will collaborate closely with department heads to maintain brand standards, SOPs and a culture of continuous improvement.

You will guide leaders in Front Office and F&B, oversee labour planning, staffing and peak-period training, and drive performance across multiple outlets to deliver exceptional guest experiences.

Qualifications

• Visible, hands-on leader in a fast-paced hotel environment.
• Strong operational experience within Food & Beverage.
• Proven ability to lead, develop and influence managers and teams.
• Emotionally intelligent, resilient and proactive in driving change.
• Seasonal business with evolving priorities requiring adaptability.
• Fluent in English; French language skills are advantageous.

Responsabilités

• Lead day-to-day hotel operations with a strong presence across all departments.
• Drive operational excellence and ensure delivery of brand standards and SOPs.
• Support and develop leaders across Front Office, F&B and other ops areas.
• Create a culture of accountability, collaboration and continuous improvement.
• Manage labour planning, scheduling and operational resources.
• Assist seasonal recruitment, onboarding and training during peak periods.
• Partner with GM to deliver guest satisfaction and strong results.
• Drive F&B performance, service standards and efficiency across outlets.
• Act as key operations decision-maker seven days a week.

Connaissances

Hotel ops leadership

People management

Food & Beverage ops

Change management

Seasonal business experience

English fluency

French beneficial

Description du poste

Radisson Blu Nice seeks an experienced Operations Manager to lead day-to-day hotel operations with a hands-on approach and a focus on service excellence. You will collaborate closely with department heads to maintain brand standards, SOPs and a culture of continuous improvement.

You will guide leaders in Front Office and F&B, oversee labour planning, staffing and peak-period training, and drive performance across multiple outlets to deliver exceptional guest experiences.