Hotel Operations Lead: Elevate Guest Experience

SmartRecruiters, Inc.; Nice; Sur place; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Discounted hotel rates

Local perks and rewards

Career development opportunities

Team member benefits

Résumé du poste

Radisson Blu Nice is seeking an experienced Operations Manager to drive the next chapter of our transformation journey. Reporting to the General Manager, you will be a visible leader across departments to enhance operational performance and guest experience.

You will manage labour planning, scheduling, and resources, support seasonal recruitment, and own operational decision-making seven days a week to deliver exceptional results.

Qualifications

• Hands-on leader thriving in a fast-paced hotel environment.
• Strong operational experience within Food & Beverage.
• Proven ability to lead, develop and influence managers and teams.
• Emotionally intelligent, resilient and confident driving change.
• Proactive and solutions-focused with a strong sense of accountability.
• Comfortable operating in a seasonal business with evolving priorities.
• Fluent in English; French is advantageous.

Responsabilités

• Lead the day-to-day hotel operation with a strong presence across all departments.
• Drive operational excellence and ensure consistent delivery of brand standards and SOPs.
• Support and develop leaders across Front Office, Food & Beverage and other operational departments.
• Create a culture of accountability, collaboration and continuous improvement.
• Manage labour planning, scheduling and operational resources to support business demands.
• Support seasonal recruitment, onboarding and training initiatives during peak periods.
• Take ownership of operational challenges and proactively identify solutions.
• Work closely with the General Manager to deliver exceptional guest satisfaction and operational results.
• Drive Food & Beverage performance, service standards and operational efficiency across multiple outlets.
• Act as the key operational decision-maker and ensure smooth hotel operations seven days a week.

Connaissances

Leadership

F&B operations

English fluency

People management

Operational excellence

Description du poste

Radisson Blu Nice is seeking an experienced Operations Manager to drive the next chapter of our transformation journey. Reporting to the General Manager, you will be a visible leader across departments to enhance operational performance and guest experience.

You will manage labour planning, scheduling, and resources, support seasonal recruitment, and own operational decision-making seven days a week to deliver exceptional results.