Senior Director, EMEA Infrastructure & Operations

Otis SE; Nanterre; On-site; EUR 150,000 - 240,000; Full time

Job summary

Otis SE seeks an accomplished senior leader to head Infrastructure & Operations for the EMEA region. You will drive end-to-end infrastructure delivery, align with business priorities, and lead a distributed team across Western Europe while partnering with global technology teams to ensure security, resilience and high performance.

The role requires extensive experience in international infrastructure leadership, stakeholder management, and transformation initiatives, with fluency in English and

Qualifications

• Significant experience leading Infrastructure & Operations in a large, international organization.
• Proven ability to lead managers and geographically dispersed teams in a complex, matrix environment.
• Strong stakeholder management skills with influence across multiple functions.
• Experience delivering large-scale infrastructure modernization or transformation initiatives.
• Fluent in English and excellent communication skills.

Responsibilities

• Lead a geographically distributed team of infrastructure leaders across EMEA.
• Define and execute infrastructure strategies, roadmaps and investment priorities.
• Ensure reliable, secure and efficient delivery of infrastructure services.
• Lead strategic initiatives and transformation projects across the region.
• Partner with Global Digital Technology teams, business stakeholders and external service providers.
• Maintain a strong focus on security, resilience and business continuity.

Skills

Strategic leadership

Infrastructure & Operations

Vendor management

Security & compliance

Stakeholder management

Transformation programs

Budget & planning

People leadership

Job description

Date Posted: 2026-10-13 Country: France Location: OTIS Siège - Campus Arboretum - 1 place des Papeteries 92000 NANTERRE, France Senior Director, EMEA Infrastructure & Operations Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? As part of our continued transformation journey, we are seeking an experienced and inspiring leader to head Infrastructure & Operations across EMEA. Reporting to the Vice President, Global Infrastructure & Operations, this role combines operational leadership, strategic execution and stakeholder influence across a complex, international environment. You will lead a geographically distributed organization responsible for Network, Workplace, Server, Storage and Infrastructure services, while ensuring secure, reliable and high-performing technology operations that support business priorities across the region.

Location: Western Europe, preferably Paris, London, Madrid, Milan or Berlin

Reporting to: Vice President, Global Infrastructure & Operations

Team: 8 direct reports and approximately 36 team members across EMEA

Language: Fluent English required

What Does a Typical Day Look Like?

• Lead by example, championing our Otis Absolutes and Leadership Behaviors while fostering an inclusive, high-performance culture.
• Lead, develop and empower a geographically distributed team of leaders and infrastructure professionals across EMEA.
• Define and execute infrastructure strategies, roadmaps and investment priorities that support business objectives and long-term technology goals.
• Ensure reliable, secure and efficient delivery of infrastructure services, driving continuous improvement and operational excellence.
• Lead a portfolio of strategic initiatives and transformation projects across the region, ensuring successful delivery against business objectives, timelines and budgets.
• Partner closely with Global Digital Technology teams, business stakeholders and external service providers to deliver scalable solutions and drive service performance.
• Maintain a strong focus on security, compliance, resilience and business continuity across all infrastructure operations.

What Will Help You Succeed in This Role?

• Significant experience leading Infrastructure & Operations functions within a large, international organization.
• Proven ability to lead managers and geographically dispersed teams in a complex, matrix environment.
• Strong stakeholder management skills, with the ability to influence, challenge constructively and build alignment across multiple functions.
• Experience delivering large-scale infrastructure, modernization or transformation initiatives while maintaining operational excellence.
• Demonstrated success managing strategic vendor and partner relationships.
• Strong business acumen, sound decision-making capabilities and a results-oriented mindset.
• Excellent communication skills and fluency in English.

What's in It for You?

• Opportunity to lead Infrastructure & Operations across the EMEA region in a highly visible leadership role.
• A broad and diverse remit covering operational excellence, service delivery and strategic transformation.
• Exposure to senior regional and global leaders across the organization.
• The chance to make a meaningful impact on the future of technology services across EMEA.
• Access to ongoing development opportunities within a global industry leader.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.