Responsable Distribution et Support Client (H/F)

Otis SE; Gien; On-site; EUR 65,000 - 90,000; Full time

Job summary

Otis SE is seeking a Distribution and Customer Support Manager in France to lead a dedicated team coordinating delivery operations with customers, carriers, and production teams. You will ensure on-time product delivery and maintain high service quality across the supply chain.

The role requires a Master's in a related field, strong logistics knowledge, and excellent English for international coordination. It offers on-site work in Gien, with opportunities to drive digital improvements and

Qualifications

• Master's degree in Supply Chain, Logistics, Transportation, or related field.
• Proven experience in team management and operational leadership.
• Strong analytical skills and data-driven approach.
• Professional English skills (minimum B2/C1) for international collaboration.
• Knowledge of international trade or customs is a plus.

Responsibilities

• Manage Transportation Operations and optimize plans.
• Oversee Ocean Freight activities and coordinate freight forwarder.
• Ensure proactive customer communication and handle alerts.
• Develop carrier performance metrics and drive improvement plans.
• Support department transformation and digitalization initiatives.

Skills

Team management

Logistics knowledge

Analytical skills

English proficiency

Process digitalization

Education

Master's degree in Supply Chain / Logistics / Transportation

Tools

Excel

Power BI

Power Automate

Job description

Distribution and Customer Support Manager

Date Posted: 2026-07-09 Country: France Location: AVE DES MONTOIRES, GIEN UNITE:D, 45504, France

As Distribution and Customer Support Manager, you and your team are the primary point of contact for our customers regarding all delivery-related operations. As the key coordinator between our customers, transportation partners, and production teams, you play a direct role in ensuring service quality and customer satisfaction. You lead a committed team whose mission is to deliver our products on time, in close coordination with the factory, carriers, and the various stakeholders across the supply chain.

Key Responsibilities

• Manage Transportation Operations
  • Ensure the availability of all information required for the successful execution of shipments (products, transport capacity, trailers, etc.).
  • Optimize transportation plans and communicate them effectively to customers and carriers.
  • Support your team in resolving complex situations and manage escalations when necessary.
• Oversee Ocean Freight Activities
  • Ensure packaging operations are completed on time and in accordance with required standards.
  • Coordinate and oversee the services provided by our freight forwarder for maritime shipments.
• Ensure Customer Satisfaction
  • Maintain proactive and transparent communication with customers regarding schedule changes and potential impacts.
  • Manage alerts and coordinate the necessary actions in the event of risks or major issues.
• Develop Carrier Performance
  • Define, monitor, and analyze transportation performance indicators.
  • Lead performance review meetings and work with transportation partners to develop and implement improvement plans.
• Contribute to the Transformation of the Department
  • Identify and implement continuous improvement initiatives.
  • Actively support the digitalization of processes and the development of new tools that enhance operational performance.

What You Need to Succeed

Education and Experience

• Master's degree (or equivalent) in Supply Chain, Logistics, Transportation, or a related field.
• Proven experience in team management and operational leadership.

Technical Skills

• Strong analytical skills and proficiency with data and management tools (Advanced Excel, Power BI, Power Automate, or equivalent).
• Strong interest in process digitalization and implementing new solutions as part of information systems transformation initiatives.
• Solid understanding of logistics and supply chain flows.
• Professional English skills, enabling regular interaction with international customers and partners (minimum B2/C1 level).
• Knowledge of international trade, customs regulations, or international transportation would be an advantage.

Personal Attributes

• Strong customer focus and service mindset.
• Excellent communication and negotiation skills.
• Leadership capabilities with the ability to engage, motivate, and develop teams.
• Strong organizational skills, attention to detail, and ability to prioritize effectively.
• Responsive and capable of making decisions in a fast-paced environment.
• Analytical mindset, pragmatism, and a passion for continuous improvement.

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.