Revenue-Driven CSM for SMB/Mid-Market

Dormont Manufacturing Co; France; Sur place; EUR 115 000 - 155 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Generous time off and parental leave

High-end equipment and new office locations

Résumé du poste

Dormont Manufacturing Co is looking for a Customer Success Manager focused on ensuring high adoption and business value for SMB and Mid-Market accounts using Pigment's platform. You will collaborate across teams, drive renewals, and manage growth opportunities.

The ideal candidate should have over 3 years of experience in customer success management, excellent communication skills, and a strong commercial mindset. Competitive compensation and excellent work culture are offered.

Qualifications

• 3+ years of experience in customer success or a similar role in a software/SaaS company.
• Proven track record of managing SMB & Mid-Market accounts effectively.
• French language proficiency is a plus.

Responsabilités

• Ensure customers achieve high adoption and value from using Pigment.
• Drive customer renewals and expand account revenue.
• Deliver training materials and virtual presentations to educate customers.
• Collaborate with sales and product teams for customer feedback and enhancements.

Connaissances

Customer success management

Account management

Digital-touch engagement

Analytical skills

Communication skills

Outils

Salesforce

Vitally

Description du poste

Dormont Manufacturing Co is looking for a Customer Success Manager focused on ensuring high adoption and business value for SMB and Mid-Market accounts using Pigment's platform. You will collaborate across teams, drive renewals, and manage growth opportunities.

The ideal candidate should have over 3 years of experience in customer success management, excellent communication skills, and a strong commercial mindset. Competitive compensation and excellent work culture are offered.