Senior Customer Service Representative (f/m/d)

X FAB; Corbeil-Essonnes; On-site; EUR 55,000 - 75,000; Full time

Job summary

X-FAB France in Corbeil-Essonnes is seeking a Customer Account Manager to oversee orders, coordinate deliveries with internal teams, and strengthen long-term client relationships.

You will analyze forecasts, flag risks early, and ensure adherence to commercial agreements, with fluency in English and experience with ERP systems such as AX.

Qualifications

• Master's degree in Supply Chain Management or CRM is required.
• Minimum 5 years of industrial experience.
• Fluent English (B2) or higher; Mandarin a plus.

Responsibilities

• Manage customer orders and coordinate deliveries with internal teams.
• Analyze forecasts, anticipate risks, and communicate production or delivery issues.
• Maintain strong customer relationships and support audits and reviews.
• Help implement commercial agreements and handle returns or requests.
• Support KPI targets for on-time delivery and customer satisfaction.

Skills

English proficiency

Autonomous

Detail-oriented

Curious

Education

Master's degree in SCM or CRM

Tools

Microsoft Office Suite

ERP systems (AX)

Job description

Corbeil-Essonnes, France

Purpose of the Role

The Customer Support department of X-FAB France is looking for its new Customer Account Manager (m/f/x).

Key Responsibilities

• Manage customer orders, monitor their execution, and coordinate deliveries in collaboration with internal teams and other group sites.
• Analyze customer forecasts, anticipate risks, and ensure proactive communication in the event of production or delivery issues.
• Ensure the implementation of commercial agreements and handle customer complaints, product returns, and specific requests.
• Develop and maintain strong, long-term customer relationships by providing responsive support and high-quality communication.
• Participate in customer audits and business reviews to support customer satisfaction and account retention.
• Contribute to achieving performance objectives (On-Time Delivery, revenue, customer satisfaction) and propose continuous improvement initiatives.

Your Profile

• Master's degree (Business School, Master's Degree, or equivalent) with a specialization in Supply Chain Management or Customer Relationship Management.
• Minimum of 5 years of significant professional experience in an industrial environment.
• Professional proficiency in English (B2 level or above); knowledge of Mandarin Chinese would be a strong asset.
• Autonomous, detail-oriented, and curious.
• Ability to coordinate multiple topics simultaneously while meeting deadlines and customer expectations.
• Comfortable working in a fast-paced environment requiring adaptability and strong prioritization skills.
• Proficient in the Microsoft Office Suite (Excel, PowerPoint, Word) and experienced with ERP systems (e.g., Microsoft AX).