Senior IT Governance & Service Management Lead

Jobtailor; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Jobtailor in Paris is seeking a Senior IT governance consultant to design, implement and optimize governance and service management across client engagements. You will define roles, processes and governance bodies, and produce executive-level deliverables for leadership teams.

The role requires deep ITIL/COBIT knowledge and the ability to communicate with technical teams and business stakeholders. Strong workshop facilitation and change-management experience are essential.

Qualifications

• 6 to 12 years’ experience in an IT consulting firm or within an IT department.
• Strong experience in IT governance, ITSM, service management or IT organization transformation.
• Good knowledge of ITIL, COBIT frameworks or equivalents.
• Technical understanding of IT environments (systems, networks, applications, infrastructure, operations).
• Ability to communicate effectively with technical teams, DevOps, cybersecurity and business stakeholders.
• Excellent writing and synthesis skills.
• Advanced proficiency in PowerPoint, Excel and tools for producing executive-level deliverables.
• High level of autonomy in managing engagements and strong client orientation.
• Analytical mindset, rigor and ability to structure complex problems.
• Experience facilitating workshops and supporting organizational change.
• Fluent French required; professional working English appreciated.

Responsabilités

• Design, implement or overhaul IT governance frameworks and service management models.
• Define roles, responsibilities, processes and governance bodies (committees, RACI, escalation procedures, etc.).
• Structure and optimize ITSM processes using market best practices.
• Define, implement and monitor performance indicators, SLAs, OLAs and management dashboards.
• Perform organizational diagnostics and identify improvement opportunities for IT services.
• Develop operational action plans and support their deployment.
• Produce deliverables for IT leadership and executive committees (briefing notes, decision dossiers, strategic presentations).
• Lead workshops, facilitate decision-making and support teams in change management.
• Advise clients on governance, organization and service management best practices.
• Contribute to business development and client relationship management.
• Occasionally supervise junior consultants as project needs dictate.

Connaissances

IT governance

ITSM

Stakeholder communication

Workshop facilitation

Analytical thinking

Client orientation

Autonomy

Executive deliverables

Outils

PowerPoint

Excel

Description du poste

Jobtailor in Paris is seeking a Senior IT governance consultant to design, implement and optimize governance and service management across client engagements. You will define roles, processes and governance bodies, and produce executive-level deliverables for leadership teams.

The role requires deep ITIL/COBIT knowledge and the ability to communicate with technical teams and business stakeholders. Strong workshop facilitation and change-management experience are essential.