IT Program Director (H/F)

Tata Consultancy Services; Paris; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Tata Consultancy Services is seeking an IT Program Director to lead large, multi-stream IT services programs for strategic clients in France and across Europe. You will own end-to-end governance and delivery, drive stakeholder alignment from C-level to delivery teams, and ensure measurable business outcomes through disciplined execution and continuous improvement, in a matrixed onsite/offshore model.

AI proficiency is required.

Qualifications

• Bachelor's degree in IT or Engineering (required).
• 10-15 years of IT services/delivery experience.
• AI proficiency is required.

Responsabilités

• Define program strategy, governance cadence, and status reporting across multiple streams.
• Lead end-to-end delivery across workstreams (build/run/transition/transformation).
• Manage client executives and internal leadership; drive alignment and minimize escalations.
• Own program budget, forecasting, cost-to-serve, margin, and P&L reporting.
• Identify and mitigate risks, issues and dependencies; ensure timely resolution.
• Plan capacity and staffing across onsite/nearshore/offshore; ensure team performance.
• Oversee transitions, service readiness, cutover, and continuous improvement via KPIs.
• Produce concise executive reporting and dashboards; communicate progress and outcomes.
• Coach and mentor program managers and workstream leads.

Connaissances

Program governance

Delivery management

Stakeholder management

Financial management

Risk management

People leadership

AI proficiency

Formation

Bachelor's degree in Engineering/IT

Master’s degree (advantage)

Description du poste

As IT Program Director, you will lead large, complex, multi-stream IT services programs for strategic clients in France and across Europe. You will own end-to-end program governance and delivery (scope, schedule, cost, quality), drive stakeholder alignment from C-level to delivery teams and ensure measurable business outcomes through disciplined execution and continuous improvement. This requires strong experience in IT Services delivery and transformation programs, with the ability to operate in matrixed, onsite/offshore models. The candidate should be AI proficient.

2. Key Responsibilities

• Program strategy & governance: Define program vision, operating model, governance cadence, and decision forums; establish a “single version of truth” for status, risks, and financials.
• End-to-end delivery ownership: Lead planning and execution across multiple workstreams (build/run, transition, transformation, change); ensure delivery against milestones, SLAs, and contractual commitments.
• Stakeholder management: Build trusted relationships with client executives and internal leadership; manage expectations, drive alignment, and handle escalations proactively.
• Financial management: Own program budget and forecasting; manage cost-to-serve, margin, and P&L reporting; control scope changes and commercial levers.
• Risk, issue & dependency management: Identify and mitigate delivery, technology, security, and operational risks; manage cross-team dependencies and ensure timely resolution of blockers.
• Resource & workforce management: Plan capacity and skills; lead staffing across onsite/nearshore/offshore; ensure effective team performance, engagement, and succession coverage.
• Quality & compliance: Ensure adherence to delivery standards (ITIL/SDLC/Agile), audit readiness, data/privacy and security requirements, and client governance expectations.
• Transition & service excellence: Oversee transitions (KT, service readiness, cutover/hypercare) and drive continuous improvement through KPIs, root-cause analysis, and automation/AI opportunities.
• Reporting & transparency: Produce concise executive reporting and dashboards; communicate progress, decisions required, and outcomes in a fact-based manner.
• People leadership: Coach and mentor program managers and workstream leads; cultivate a high-performing, collaborative culture across geographies.

3. Typical Program Scope

• Multi-tower IT services delivery (Applications, Infrastructure/Cloud, Digital Workplace, Service Desk, OSS).
• Large transition and transformation programs (new scope onboarding, vendor transition, operating model change, service improvement).
• Application Development & Maintenance / Application Management Services (ADM/AMS) with SLA/KPI governance.
• Platform and ERP initiatives (e.g., SAP/S/4, ServiceNow), data & analytics programs, and cloud modernization.
• Agile at scale / hybrid delivery models with distributed teams and multiple vendors.

4. Required Experience & Qualifications

• Bachelor or Engineering and master’s degree is an added advantage. Work experience of 10-15 years in IT services domain. The candidate should be AI proficient.