Sales Administrator (Besançon, FR)

Parking; Besançon; Hybride; EUR 42 000 - 52 000; Plein temps

Résumé du poste

Arrive is seeking a rigorous Sales Administration Manager to join the Operations / Smart City team in Besançon. You will own the complete order cycle, from recording to invoicing, coordinating with Sales, Logistics and Finance to ensure contractual compliance and accurate settlements.

You bring a Bac+2 level diploma, proven sales administration experience, fluent French, and strong ERP/CRM and office tools skills. Autonomy and strong organization are essential.

Qualifications

• Education: Bac+2 level diploma (BTS/DUT in Management, International Trade, ADV, Logistics or equivalent).
• Experience: Successful experience in sales administration (ADV), order management or sales/logistics support.
• Language: Perfect and fluent command of French (written and oral) is mandatory.
• Tools: Mastery of ERP software, CRMs and common office tools (Google Suite, Office/Excel).
• Interpersonal: Excellent written and oral communication skills in French, with a solution-oriented posture.
• Rigor: Great organizational skills and ability to manage several files in parallel.
• Advantages: Knowledge of public procurement, customs rules (Incoterms) or technical environments is a plus.

Responsabilités

• Manage the order cycle from end to end: recording, planning and follow-up of orders in the ERP, ensuring deadlines and commitments.
• Support pre-sales activities: assist sales representatives upstream of order taking, write quotes and check feasibility.
• Ensure customs and tax compliance: prepare and control shipping documents with legal regulations.
• Track logistics and shipments: ensure product availability, track backorders and select transport providers.
• Invoicing and financial monitoring: issue invoices and collaborate with Finance for debt collection.
• Manage customer relations and complaints: act as the contact for malfunctions, non-conformities and disputes.
• Maintain data reliability: update accounts receivable and order book in CRM and management tools.

Connaissances

Sales administration

Order management

Customer service

Multitasking

Formation

Bac+2 BTS/DUT in Management, International Trade, ADV, Logistics or equivalent

Outils

ERP software

CRMs

Google Suite

Office/Excel

Description du poste

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

We are looking for a rigorous, committed and collaborative Sales Administration Manager (M/F) to join our Operations / Smart City team based in Besançon. In this key role, you will be responsible for the complete execution and management of orders, from their initial registration to delivery and customer invoicing. In close collaboration with the Sales, Logistics and Finance teams, you will ensure strict compliance with contractual commitments, control of administrative constraints and the handling of any disputes. This is a great opportunity to contribute directly to the operational success of our urban mobility and smart city technology projects.

How to Make a Difference (Your Impact)

• Manage the order cycle from end to end: Manage the recording, planning and rigorous follow-up of orders in the ERP, ensuring compliance with deadlines and contractual commitments.
• Support pre-sales activities: Support sales representatives and business engineers upstream of order taking (prices, deadlines, incoterms, price revision), write quotes and check the technical and functional feasibility of requests.
• Ensure customs and tax compliance: Prepare and control shipping documents in accordance with legal and customs regulations, in conjunction with the legal departments.
• Track logistics and shipments: Ensure product availability, track backorders, synchronize units of work and ensure the choice of the best international transport providers.
• Ensure invoicing and financial monitoring: Prepare and issue invoices in accordance with contracts and contracts, submit invoices on dedicated portals and collaborate with Finance (Credit Manager) for debt collection.
• Manage customer relations and complaints: Be the preferred point of contact for dealing with malfunctions, non-conformities, and logistics or billing disputes.
• Maintain data reliability: Create, update and administer accounts receivable and order book within the CRM and management tools.

About You

You are a proactive, methodical person with a great sense of customer service. You appreciate working in a multidisciplinary team and know how to manage complex administrative and logistical flows with rigor and autonomy. Recognized for your interpersonal skills, your diplomacy and your responsiveness, you approach problem solving with pragmatism and demonstrate excellent priority management in the face of tight deadlines.

Your profile

• Education: Minimum Bac+2 level diploma (BTS/DUT in Management, International Trade, ADV, Logistics or equivalent).
• Experience: Successful experience in sales administration (ADV), order management or sales/logistics support.
• Language skills: Perfect and fluent command of French (written and oral) is mandatory.
• Computer tools: Confirmed mastery of ERP software, CRMs and common office tools (Google Suite, Office / Excel Pack).
• Interpersonal skills: Excellent written and oral communication skills in French, with a benevolent, pedagogical and solution-oriented posture.
• Rigor and versatility: Great organizational skills, analytical skills and agility to manage several files and orders in parallel.
• Additional advantages: Knowledge of public procurement, customs rules (Incoterms) or technical environments (hardware/software) is a real plus.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Please note: This job description is translated from French.