SaaS Technical Support Engineer — RevOps & Payments

iRaiser Group; Paris; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote/hybrid working policy

International environment

Competitive salary

Descripción de la vacante

iRaiser, a leading European SaaS fundraising platform, is hiring a versatile Technical Support Engineer. You will bridge Customer Support, CS, and RevOps, owning internal mini-projects, translating complex issues into actionable specs, and handling DNS/SSL/SMS configurations along with data synchronization to client CRMs.

You will work in a fast-paced SaaS environment, with bilingual English and French/Spanish requirements, and contribute to high-ownership data flows and API integrations.

Formación

• 3+ years in Technical Support, Application Support, or technical RevOps/SysAdmin in SaaS/FinTech.
• Experience in translating technical issues for non-technical teams and documenting solutions.
• Solid web environment knowledge and troubleshooting in PHP/JavaScript.
• Experience with APIs, webhooks, data sync, and database queries (SQL).
• Familiarity with HubSpot CRM; Zendesk a strong plus.

Responsabilidades

• Own advanced technical support tasks on core product built with PHP 8.
• Troubleshoot donator tracking, transactions, data sync, and payment gateways.
• Translate client issues into technical specs for Product/R&D and document resolutions for teams.
• Lead internal technical projects and build or improve internal tooling and scripts.
• Manage client-facing SaaS configurations (DNS, SSL/TLS, SMTP) and data flows to CRMs.
• Assist RevOps by supporting HubSpot workflows, integrations, and data consistency.

Conocimientos

PHP troubleshooting

JavaScript troubleshooting

APIs / Webhooks

SQL queries

HubSpot CRM

Zendesk

DNS management

SMTP setup

SSL certificates

Data synchronization

Payment gateways

Herramientas

HubSpot CRM

Zendesk

DNS management

SMTP setup

SSL certificates

Descripción del empleo

iRaiser, a leading European SaaS fundraising platform, is hiring a versatile Technical Support Engineer. You will bridge Customer Support, CS, and RevOps, owning internal mini-projects, translating complex issues into actionable specs, and handling DNS/SSL/SMS configurations along with data synchronization to client CRMs.

You will work in a fast-paced SaaS environment, with bilingual English and French/Spanish requirements, and contribute to high-ownership data flows and API integrations.