SaaS Support Maestro (Remote, EU Timezones)

Higlobe, Inc.; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Higlobe, Inc. is seeking a sharp, self-driven SaaS support professional to join our lean global team. You’ll troubleshoot API integrations and guide clients through onboarding and best practices across email, phone, and Zoom.

Based in Europe, you’ll interact with colleagues and clients across time zones, and you’ll thrive in async/remote environments. If you enjoy solving technical puzzles and building strong client relationships, we want to hear from you.

Qualifications

• 2+ years of professional experience in SaaS support or client-facing roles.
• Native-level English fluency.
• Familiarity with HTML, CSS, JS, APIs, integrations, dev consoles, and DB queries.
• Strong interpersonal and communication skills, written and verbal.

Responsabilités

• Become the product expert through self-guided learning.
• Handle inbound support via email/tickets, phone, and live chat.
• Run 1-1 Zoom sessions for technical consultation.
• Maintain fast first-reply-time with accurate, tested responses.
• Collaborate with engineering to squash bugs and inform clients.
• Spot patterns in issues and suggest product improvements.
• Build trusted, long-term client relationships.

Connaissances

SaaS support

Client-facing

English fluency

Problem solving

Communication skills

Outils

GitHub

API concepts

HTML/CSS/JS basics

SQL queries

Description du poste

Higlobe, Inc. is seeking a sharp, self-driven SaaS support professional to join our lean global team. You’ll troubleshoot API integrations and guide clients through onboarding and best practices across email, phone, and Zoom.

Based in Europe, you’ll interact with colleagues and clients across time zones, and you’ll thrive in async/remote environments. If you enjoy solving technical puzzles and building strong client relationships, we want to hear from you.