Crisp: Customer Support Specialist (EU Timezone)

Breakout Tools; Nantes; Sur place; EUR 30 000 - 35 000; Temps partiel

Résumé du poste

A tech support company is seeking a Technical Customer Support Specialist to assist customers via chat and email. The ideal candidate will have strong English communication skills and a background in technical concepts. This fully remote role offers a gross salary of around 30k€/35K€ per year, depending on experience. Candidates located within the EU timezone and with immediate availability are preferred. If you're passionate about helping customers and thrive in a collaborative environment, we would love to hear from you.

Qualifications

• Strong written and verbal communication skills in English are essential.
• Solid understanding of technical concepts; preparation is needed.
• Experience handling customer conversations via live chat.
• Familiarity with SaaS and customer support tools is required.
• Empathy, kindness, and a collaborative mindset are essential.

Responsabilités

• Be the first point of contact for customers via chat and email.
• Assist with inquiries and troubleshoot issues.
• Ensure a smooth customer experience.

Connaissances

Fluency in English

Technical knowledge (HTML/CSS)

Customer Support via Live Chat

Experience with B2B & Support Software

Communication skills

Problem-solving skills

Proficiency in additional European languages

Description du poste

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in any additional European language.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
• In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
• Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

Who Can Apply?

• Must be located within the EU timezone.
• Immediate availability is a plus.
• The compensation range for this role is a round 30k€/35K€ gross per year, depending on the profile.
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

To apply, please send us your resume along with a brief note explaining why you’d like to join the Crisp team.