Remote Global Tech Support Engineer - Databases & Cloud

Jobgether; France; Sur place; EUR 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote work

Stock options

Healthcare contributions

Home office setup allowance ($500)

Global team events

Résumé du poste

Jobgether seeks a Technical Customer Support Engineer based in France to join a globally distributed support team. You will troubleshoot production issues, resolve complex technical problems, and assist with pre- and post-sales activities across databases, OLAP systems, and cloud-native SaaS platforms.

You will collaborate with Engineering, Product, Support, and GTM teams, develop technical resources, and mentor colleagues.

Qualifications

• ; Previous experience in a customer-facing technical role such as Support Engineer, Solutions Engineer, Consultant, DBA, SRE, or Software Engineer.
• ; Strong technical breadth across databases, OLAP, cloud-native SaaS, distributed systems.
• ; Excellent written and verbal communication; able to build trusted relationships with customers and colleagues.

Responsabilités

• Provide high-quality technical support to users, customers, and prospects via cases, chat, Slack, and calls.
• Act as a first-line technical representative, troubleshooting complex issues with timely responses.
• Diagnose and resolve problems involving databases, OLAP, and cloud-native SaaS environments.
• Support customers during pre- and post-sales activities, including proofs of concept.
• Collaborate with Engineering, Product, Support, and GTM teams to drive product improvements.
• Create reusable technical content through documentation, blogs, webinars, and trainings.
• Share knowledge with user and open-source communities.
• Mentor teammates and contribute to team learning.
• Improve internal support processes and workflows as the company scales.
• Participate in on-call rotations for global support.

Connaissances

Customer-facing skills

Troubleshooting

Communication

Cloud technologies

Databases

Distributed systems

Open-source awareness

English fluency

Remote collaboration

Formation

Bachelor's degree in Computer Science or related field

Outils

Kafka

Kinesis

Spark

RabbitMQ

AWS

Azure

GCP

Description du poste

Jobgether seeks a Technical Customer Support Engineer based in France to join a globally distributed support team. You will troubleshoot production issues, resolve complex technical problems, and assist with pre- and post-sales activities across databases, OLAP systems, and cloud-native SaaS platforms.

You will collaborate with Engineering, Product, Support, and GTM teams, develop technical resources, and mentor colleagues.