SaaS Implementation & Solutions Consultant - Southern Europe

Crisis24; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Crisis24 is seeking an Implementation & Solutions Consultant for Southern Europe to own full implementation lifecycles and act as a technical reference for the sales team in pre-sales. You will lead onboarding from kickoff to go-live for new clients and major upsells, while supporting discovery, design, and demos in French, Spanish, and English.

Based in Paris with international travel to Southern Europe, you will balance post-sales delivery and pre-sales support, collaborate with Sales,

Qualifications

• Bachelor's degree in business, CS, IT or related field.
• 3+ years in SaaS implementation, customer success, solutions engineering, or technical pre-sales.
• Experience combining pre-sales technical activities and post-sales delivery is strongly preferred.
• Proven track record of managing client relationships and delivering software implementations, ideally with large multinational organisations.

Responsabilités

• Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live.
• Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication proactive.
• Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia.
• Gather requirements, define success criteria and tailor the implementation approach to each client's objectives.
• Share best practices to help clients optimise platform use and realise its full value.
• Monitor implementation health and ensure smooth handover to Account Management and ongoing support.
• Partner with regional sales and Account Management on technical discovery and solution design.
• Support proof of concept activities and translate requirements into implementation plans after deals close.
• Maintain up-to-date knowledge of Crisis24 solution portfolio for pre-sales and delivery conversations.
• Develop in-depth knowledge of features and configuration options of the products supported.
• Stay current on Travel Risk Management, Business Continuity and Critical Event Management best practices.

Connaissances

French

Spanish

English

Client-facing

Project management

Analytical thinking

Autonomy

Formation

Bachelor's degree in Business, CS, IT or related field

PMP or ScrumMaster certification

Familiarity with Agile methodologies

Outils

Salesforce

Jira

Microsoft Office

Description du poste

Crisis24 is seeking an Implementation & Solutions Consultant for Southern Europe to own full implementation lifecycles and act as a technical reference for the sales team in pre-sales. You will lead onboarding from kickoff to go-live for new clients and major upsells, while supporting discovery, design, and demos in French, Spanish, and English.

Based in Paris with international travel to Southern Europe, you will balance post-sales delivery and pre-sales support, collaborate with Sales,