SaaS Implementation & Pre-Sales Consultant – Southern Europe

Crisis24 Group; Paris; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Crisis24 Group is seeking an Implementation & Solutions Consultant for Southern Europe. You will own the full implementation lifecycle for our clients in the region and act as the technical reference for the sales team during pre-sales.

You will lead onboarding from kickoff to go-live for new clients and upsells, and support technical discovery, solution design, and product demonstrations in French, Spanish, and English.

Qualifications

• 3+ years of experience in SaaS implementation, customer success, solutions engineering or technical pre-sales.
• Experience combining pre-sales technical activities with post-sales delivery is preferred.
• Proven track record of managing client relationships and delivering software implementations.

Responsibilities

• Lead end-to-end implementations for new clients and upsells from kickoff to go-live.
• Act as main client contact during implementation, setting clear expectations and proactive communication.
• Define and manage project plans with milestones using Jira, Salesforce and Certinia.
• Gather requirements, define success criteria and tailor implementations to client objectives.
• Share best practices to maximise platform value for clients.
• Collaborate with Sales, Account Management, Product and Engineering to ensure alignment from first technical discussion through delivery.

Skills

SaaS implementation

Customer success

Solutions engineering

Technical pre-sales

Client relationships

Education

Bachelor's degree in Business/Computer Science/IT or related field

Tools

Salesforce

Jira

Job description

Crisis24 Group is seeking an Implementation & Solutions Consultant for Southern Europe. You will own the full implementation lifecycle for our clients in the region and act as the technical reference for the sales team during pre-sales.

You will lead onboarding from kickoff to go-live for new clients and upsells, and support technical discovery, solution design, and product demonstrations in French, Spanish, and English.