SaaS Implementation Consultant (Client Onboarding)

Clearwater Analytics; Paris; On-site; EUR 45,000 - 65,000; Full time

Job summary

Clearwater Analytics is seeking an Implementation Analyst to support client onboarding onto our SaaS platform. You will collaborate with clients and Clearwater teams to assess requirements and tailor solutions covering accounting, compliance monitoring, performance measurement, risk analysis, and reporting needs.

You will lead onboarding, deliver training sessions, manage project communications, and help resolve issues during implementation, ensuring alignment with client goals and project plans

Qualifications

• Bachelor’s degree and 2+ years of relevant experience.
• Experience with relational databases and SQL querying.
• Strong organizational and communication skills.

Responsibilities

• Demonstrates a deep understanding of Clearwater’s core value proposition and effectively communicates its value to clients.
• Leads the onboarding process for clients onto Clearwater’s platform.
• Conducts comprehensive training sessions for Clearwater’s clients, ensuring they become proficient in using the Clearwater platform.
• Communicates project status, issues, and risks in an effective and transparent manner.
• Troubleshoots and resolves customer issues that may arise during the implementation phase.
• Manages client and internal stakeholder relationships adeptly throughout the entire implementation process.
• Provides valuable consultancy services to clients, ensuring that their goals align with the established project plans and objectives.
• Identifies and promptly escalates any identified risks and issues to the Project Manager for appropriate action.
• Applies acquired skills, procedures, and best practices in decision-making to successfully complete various tasks.
• Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts.

Skills

TVOM concepts

Excel skills

Investment accounting policies

Derivatives / fixed income knowledge

Project management

Microsoft Office proficiency

Attention to detail

Verbal & written communication

Organizational & interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in related field

Job description

Clearwater Analytics is seeking an Implementation Analyst to support client onboarding onto our SaaS platform. You will collaborate with clients and Clearwater teams to assess requirements and tailor solutions covering accounting, compliance monitoring, performance measurement, risk analysis, and reporting needs.

You will lead onboarding, deliver training sessions, manage project communications, and help resolve issues during implementation, ensuring alignment with client goals and project plans