Client Servicing & Operations Lead

Clearwater Analytics; Paris; On-site; EUR 90,000 - 130,000; Full time

Job summary

Clearwater Analytics is seeking a Client Servicing Team Lead in Paris to guide a team serving insurance clients and asset managers. You will drive client satisfaction, manage performance reviews, and partner with product and sales teams to optimize workflows and reporting capabilities.

The role emphasizes leadership, process improvement, and delivering measurable KPIs while maintaining strong client relationships and ensuring smooth onboarding of new clients.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or related field.
• 7+ years of directly applicable experience in market finance, insurance, or front-back office operations.
• 2+ years demonstrated success in a people manager role.
• Experience delivering measurable KPIs weekly and monthly.
• Experience in market finance or FinTech industry.

Responsibilities

• Monitors team delivery to clients, allocates work, ensures quality, and provides training.
• Conducts regular 1-on-1s and biannual performance reviews and supports career growth.
• Designs and tracks metrics (NPS, CSAT, SLA, Retention, GM, Churn, etc.).
• Leads SteerCos and client relationship reviews; acts as escalation point.
• Collaborates with product management to improve client offering and tooling.
• Ensures smooth onboarding of new clients into steady-state servicing.

Skills

Team leadership

Client servicing

Communication

Data interpretation

Microsoft Excel

Power BI

Process improvement

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Salesforce

Workday

Power BI

Job description

Clearwater Analytics is seeking a Client Servicing Team Lead in Paris to guide a team serving insurance clients and asset managers. You will drive client satisfaction, manage performance reviews, and partner with product and sales teams to optimize workflows and reporting capabilities.

The role emphasizes leadership, process improvement, and delivering measurable KPIs while maintaining strong client relationships and ensuring smooth onboarding of new clients.