Retail Training Senior Project Manager

Van Cleef & Arpels; Paris; On-site; EUR 65,000 - 85,000; Full time

Job summary

Van Cleef & Arpels in Paris is seeking a senior Training professional to develop and deploy training programs for Sales Associates, aiming for service excellence aligned with the Maison's Retail strategy.

You will design end-to-end programs—from needs assessment to artistic direction—to upskill boutique teams on all retail competencies, while coordinating with Marketing, Client, Retail Performance, Omnichannel and regional markets to ensure seamless deployment and measurable impact.

Qualifications

• Experience in luxury retail, hospitality, or premium services.
• Strong project management and end-to-end execution.
• Client-centric mindset and ability to collaborate across departments.

Responsibilities

• Design programs from end to end – from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence.
• Analyze and understand Sales Associates' needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets.
• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets.
• Monitor performance and impact of all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement.
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant.

Job description

Are you a good match?

You have significant experience within a luxury retail, hospitality, or premium services in a dynamic and international environment. You have a solid understanding of Retail culture. You are able to produce high-quality creative content and present it with impact. Solid in project management, you drive your initiatives from end to end with method and proactivity. You are solutions and detail oriented. Client centric, you consistently place the needs of your clients – both internal and external – at the heart of your thinking. Organized yet flexible, you are able to manage multiple projects simultaneously while adapting to shifting priorities. Team player, you like working closely with others and collaborating across different departments. You are fully proficient in English (written and spoken), French is a plus.

What are we expecting from you?

Reporting to the Retail Expertise Manager, you actively contribute to the development and deployment of training programs dedicated to the Maison's Sales Associates, with the central goal of service excellence and alignment with the Maison’s Retail strategy.

As Part Of Your Missions, You Will

• Design programs from end to end – from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence;
• Analyze and understand Sales Associates' needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets;
• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets;
• Monitor performance and impact of all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement;
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Along the recruitment process you will meet the Retail Training Manager and the Retail Training Director.