Senior Global Retail Training Project Manager

Van Cleef & Arpels; Paris; On-site; EUR 65,000 - 85,000; Full time

Job summary

Van Cleef & Arpels in Paris is seeking a senior Training professional to develop and deploy training programs for Sales Associates, aiming for service excellence aligned with the Maison's Retail strategy.

You will design end-to-end programs—from needs assessment to artistic direction—to upskill boutique teams on all retail competencies, while coordinating with Marketing, Client, Retail Performance, Omnichannel and regional markets to ensure seamless deployment and measurable impact.

Qualifications

• Experience in luxury retail, hospitality, or premium services.
• Strong project management and end-to-end execution.
• Client-centric mindset and ability to collaborate across departments.

Responsibilities

• Design programs from end to end – from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence.
• Analyze and understand Sales Associates' needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets.
• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets.
• Monitor performance and impact of all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement.
• Contribute to budget management within your scope and assist in sourcing external service providers when relevant.

Job description

Van Cleef & Arpels in Paris is seeking a senior Training professional to develop and deploy training programs for Sales Associates, aiming for service excellence aligned with the Maison's Retail strategy.

You will design end-to-end programs—from needs assessment to artistic direction—to upskill boutique teams on all retail competencies, while coordinating with Marketing, Client, Retail Performance, Omnichannel and regional markets to ensure seamless deployment and measurable impact.