Responsable Surface de Vente (Key Lead) - Cap3000, Hollister

Abercrombie & Fitch France SAS; France; On-site; EUR 23,080 - 28,209; Full time

Benefits offered by this job

Competitive benefits program

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Access to Training and Development

Job summary

Abercrombie & Fitch France SAS is searching for a Key Lead to ensure customers receive an exceptional in-store experience. This position involves acting as the Floor Supervisor, providing guidance to staff, and driving sales performance through effective customer interactions.

The Key Lead will support as part of the store leadership team, performing responsibilities such as opening and closing routines, operating register systems, and managing visual displays. The ideal candidate is fluent in English and French, with at least 1 year of retail experience.

Qualifications

• At least 1 year of retail experience preferred.
• CEFR B2 Fluency in English & French required.
• Must show initiative and confidence.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Drive store performance through customer experience.
• Analyze reports for informed decision-making.

Skills

Customer focus

Exceptional interpersonal skills

Strong communication skills

Knowledge of current fashion trends

Adaptability and flexibility

Education

High School Diploma/G.E.D. equivalent

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Availability Schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• Education: High School Diploma/ G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & French, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Competitive benefits program designed to fit you and your lifestyle.
• Competitive incentives: Quarterly Sales Incentive Bonus.
• Merchandise Discount.
• Opportunities for Career Advancement.
• Opportunity to Become a Brand Affiliate.
• Training and Development.
• A Global Team of People Who'll Celebrate you for Being YOU.

The full time starting rate for this position is 25644.60€ annually (i.e., the full time recruiting pay range for this position is 25644.60€ – 25644.60€ annually). The starting rate and range may be modified in the future. For the avoidance of doubt, our current full time equivalent hours are 35 per week.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.