Resident Experience & Leasing Specialist

Hines

Paris

Sur place

EUR 23 000 - 32 000

Plein temps

Il y a 8 jours

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Résumé du poste

aparto in Paris is seeking a Customer Service Assistant to welcome residents, answer inquiries and support leasing and administration across a vibrant student community. You will engage with residents, help coordinate showings, and contribute to a welcoming living environment.

You will also assist with events, communications and ensuring a safe, well-presented property, strengthening the overall resident experience.

Qualifications

Previous experience in customer service, hospitality, student accommodation, or similar.
A genuine passion for delivering excellent customer service and creatingpositive experiences.
Friendly, approachable and confident communicating with people from a wide range of backgrounds.
Strong written and verbal communication skills.

Responsabilités

Provide a warm, welcoming and professional front-of-house experience for residents, prospective residents, parents, visitors and partners.
Respond to resident enquiries across reception, phone, email and other channels in a timely and professional manner.
Support the leasing journey, viewings and documentation accuracy within agreed timescales.
Support rebooking and renewal activity and promote available accommodation.
Participate in open days, accommodation fairs and local marketing initiatives as required.
Maintain accurate prospect and leasing information within aparto systems.