Resident Experience & Leasing Coordinator

Hines; Charenton-le-Pont; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

aparto is seeking a Customer Service Assistant to join our team, delivering a warm, welcoming front-of-house experience for residents, prospective residents, parents and visitors. You will help with daily operations across customer service, leasing, administration, and community engagement to maintain a safe, friendly student community.

This role focuses on handling enquiries, coordinating viewings, supporting the leasing journey, and contributing to property standards while collaborating with

Qualifications

• Previous experience in customer service, hospitality, student accommodation, residential, retail or another customer-focused environment.
• Strong written and verbal communication skills.
• Friendly, approachable, and confident communicating with people from diverse backgrounds.
• Commercial awareness and confidence supporting sales, viewings and prospective customers.
• Good organisational skills with the ability to manage multiple priorities in a busy environment.
• Proactive, solutions-focused, and able to elevate concerns when needed.

Responsabilités

• Provide a warm, welcoming and professional front-of-house experience for residents, prospective residents, parents, visitors and partners.
• Act as a first point of contact for resident enquiries, requests and concerns, taking ownership where possible and escalating appropriately when required.
• Respond to enquiries across reception, telephone, email and other communication channels in a timely and professional manner.
• Build positive relationships with residents and develop an understanding of their needs; support residents throughout their journey with aparto.
• Support the handling of complaints and sensitive resident matters, escalating to the Assistant Manager or General Manager where appropriate.
• Maintain a welcoming, professional and well-presented reception and customer-facing environment.
• Respond promptly to prospective resident enquiries and proactively follow up to support occupancy targets.
• Conduct engaging property tours and viewings, showcasing the property, aparto experience and local area.
• Support the resident booking and leasing journey, ensuring information and documentation are accurate and completed within timescales.

Connaissances

Customer service

Hospitality

Communication

Multitasking

Description du poste

aparto is seeking a Customer Service Assistant to join our team, delivering a warm, welcoming front-of-house experience for residents, prospective residents, parents and visitors. You will help with daily operations across customer service, leasing, administration, and community engagement to maintain a safe, friendly student community.

This role focuses on handling enquiries, coordinating viewings, supporting the leasing journey, and contributing to property standards while collaborating with