Reservations Ticketing Agent

Mondial Travel et Transport; Paris; On-site; EUR 25,000 - 38,000; Full time

Job summary

Mondial Travel et Transport is seeking a Reservations Ticketing Agent for a full-time, on-site role in Paris. You will handle flight, rail, and other travel reservations, issue and modify tickets, and manage booking changes.

You’ll respond to inquiries via phone, email, and in person, providing accurate information while ensuring compliance with company policies and carrier rules. You’ll use reservation systems and GDS tools daily, verify payments, and coordinate with airlines to deliver

Qualifications

• Strong communication to interact clearly and professionally with customers and colleagues.
• Reservations and ticketing skills with experience using booking systems or GDS platforms.
• Customer service skills to handle inquiries and maintain a positive client experience.
• Travel & Tourism knowledge to advise customers on routes, fares, and travel options.
• Sales skills to promote services, upsell travel options, and meet booking targets.
• Attention to detail and accuracy when processing reservations, payments, and travel documents.
• Ability to work on-site in Paris, manage time effectively, and handle multiple requests in a fast-paced environment.
• Prior experience in a travel agency, airline, or hospitality environment is an advantage.
• Proficiency with standard office software; familiarity with reservation or ticketing tools is highly desirable.
• Language skills in French and English; additional languages are a plus.

Responsibilities

• Handle flight, rail, and other travel reservations; issue and modify tickets.
• Manage booking changes and cancellations with accuracy.
• Respond to customer inquiries by phone, email, and in person.
• Provide accurate travel information and ensure compliance with policies and carrier requirements.
• Use reservation systems and GDS tools to service bookings.
• Verify payment details and resolve booking issues promptly.
• Coordinate with airlines and partners; maintain clear transaction documentation.

Skills

Communication skills

Reservations & ticketing

Customer service

Travel & tourism knowledge

Sales skills

Attention to detail

Time management

Languages (French & English)

Tools

GDS platforms

Reservation systems

Office software

Job description

Company Description

Mondial Travel et Transport is a travel services company specializing in reservations, ticketing, and transportation solutions for individual and corporate clients. The company focuses on delivering reliable, efficient, and customer-centered travel arrangements. Team members work in a dynamic environment that involves coordinating complex itineraries and providing tailored service. Joining Mondial Travel et Transport offers the opportunity to grow within the travel and tourism sector while contributing to high-quality client experiences.

Role Description

The Reservations Ticketing Agent is a full-time, on-site role based in Paris. This role is responsible for handling flight, rail, and other travel reservations, issuing and modifying tickets, and managing booking changes and cancellations. The agent responds to customer inquiries via phone, email, and in person, provides accurate travel information, and ensures compliance with company policies and carrier requirements. Daily tasks include using reservation systems and GDS tools, verifying payment details, resolving booking issues, and coordinating with airlines and other partners. The role requires maintaining clear documentation of each transaction and delivering courteous, efficient service to all customers.

Qualifications

• Candidates should possess strong Communication skills to interact clearly and professionally with customers and colleagues.
• Candidates should possess Reservations and ticketing skills, including experience with booking systems or GDS platforms.
• Candidates should possess Customer Service skills to handle inquiries, resolve issues, and maintain a positive client experience.
• Candidates should possess Travel & Tourism knowledge to advise customers on routes, fares, and travel options.
• Candidates should possess Sales skills to promote services, upsell travel options, and meet booking targets.
• Attention to detail and accuracy when processing reservations, payments, and travel documents.
• Ability to work on-site in Paris, manage time effectively, and handle multiple requests in a fast-paced environment.
• Prior experience in a travel agency, airline, or hospitality environment is an advantage.
• Proficiency with standard office software; familiarity with reservation or ticketing tools is highly desirable.
• Language skills in French and English; additional languages are a plus.
• We are specially looking for experienced personnel for selling African destinations.