Fully Remote Travel Experience Specialist

Manatal; Marseille; À distance; EUR 37 000 - 57 000; Plein temps

Avantages offerts par ce poste

Fully remote environment

Travel perks

Ongoing training and support

Résumé du poste

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment. If you are passionate about travel, customer service, and delivering high-quality experiences, this role is for you.

You will handle inquiries via phone, email, and chat, assist with bookings and changes, provide destination information, and maintain accurate records while delivering empathetic, solution-oriented

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Connaissances

Written & verbal communication

Customer service

Organizational skills

CRM tools

Booking systems

Remote work

Outils

Booking systems

CRM tools

Description du poste

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment. If you are passionate about travel, customer service, and delivering high-quality experiences, this role is for you.

You will handle inquiries via phone, email, and chat, assist with bookings and changes, provide destination information, and maintain accurate records while delivering empathetic, solution-oriented