Remote Travel Experience Specialist

manatal-264; Toulouse; À distance; EUR 37 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully remote

Career growth

Travel perks

Training & support

Résumé du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role suits someone passionate about travel and delivering high-quality experiences.

You will respond to inquiries, assist with bookings, and provide accurate destination information while maintaining records and ensuring client satisfaction across the travel lifecycle.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Connaissances

Communication skills

Customer service

Organizational skills

Tech-savvy

Remote work

Travel passion

Outils

Booking systems

CRM tools

Description du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role suits someone passionate about travel and delivering high-quality experiences.

You will respond to inquiries, assist with bookings, and provide accurate destination information while maintaining records and ensuring client satisfaction across the travel lifecycle.