Travel Customer Experience Representative (Remote)

manatal-264; Paris; À distance; EUR 37 000 - 56 000; Plein temps

Avantages offerts par ce poste

Fully remote

Career growth

Travel discounts

Training & support

Résumé du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will handle inquiries, assist with bookings and changes, and provide accurate destination information while upholding high service standards.

The ideal candidate has strong communication skills, customer service experience, and comfort with booking systems and CRM tools.

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Connaissances

Customer service

Communication

Organization

Remote work

Tech proficiency

Outils

Booking systems

CRM tools

Description du poste

Job Description

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.