Remote Travel Concierge & Booking Support Specialist

manatal-264; Strasbourg; À distance; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible schedule

Growth opportunities

Travel perks

Training and development

Résumé du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized and high-quality experience.

This role rewards detail-oriented, service-driven individuals who are passionate about travel and delivering exceptional customer experiences.

Qualifications

• Experience in customer service, travel, hospitality, or service-related work preferred.
• Detail-oriented with strong organization and time-management skills.
• Comfortable using technology and learning new booking systems and platforms.

Responsabilités

• Respond promptly to client inquiries via phone, email, and messages.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, travel requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and problem-solving attitude.
• Maintain accurate documentation and update booking systems as required.

Connaissances

Communication

Customer service

Organization

Tech-savvy

Reliability

Travel interest

Description du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized and high-quality experience.

This role rewards detail-oriented, service-driven individuals who are passionate about travel and delivering exceptional customer experiences.